Ecommerce Account Manager
Cape Town, Western Cape
3d ago

Position at Zando

Zando was founded by Rocket Internet AG in 2012 and since then has grown exponentially to become South Africa’s biggest online fashion store.

Zando is part of the Jumia Group, Africa’s leading digital player with more than 10 different market leading verticals in more than 20 countries.

Our passion for customer experience, knowledge in eCommerce as well as our drive to innovate are the basis for our success that we share with investors such as MTN, Milicom, Goldman Sachs and Orange.

As Zando’s eCommerce Account Manager, your task is to build and maintain excellent external client relationships while at the same time work efficiently with all internal departments in order to make things happen!

Responsibilities :

  • Continuously building and maintaining positive relationships.
  • Being the first point of contact for the Client.
  • Presenting to Client and advising on industry best practice, acting as Ecommerce Subject Matter Expert.
  • Continuously assessing the efficiency of processes and changing if necessary.
  • Continuously communicating across all areas of the business, specifically Finance, BI, Marketing and Warehouse.
  • Negotiating contracts and integrating contract requirements with business operations.
  • Reporting.
  • Education and Experience :

  • Degree / diploma in Business Management, B-Com or similar advantageous.
  • A minimum of 3 years’ experience in an Account Management function.
  • Experience in an e-commerce setting essential.
  • Knowledge of the SA fashion industry highly advantageous.
  • Sound understanding of online marketing tools and strategies.
  • Personal Attributes :

  • You are a natural communicator with a positive can-do attitude.
  • You think out-of-the box and being creative is an integral part of your working and living.
  • You are entrepreneurial and ambitious.
  • You are a strong negotiator with an eye for detail.
  • Organized and able to manage and coordinate various projects with various stakeholders.
  • Working in a team motivates you and what you do, you do with passion.
  • Whilst keeping an eye on all the relevant details of the job on hand, you never forget the bigger picture.
  • Advanced level in MS Office package with a specific focus on Excel and Powerpoint.
  • Be able to find solutions and be a good decision maker.
  • Has a strategic / planning view.
  • Able to perform under pressure.
  • Live the Zando values :
  • Delivers customer satisfaction;
  • Leads completely;
  • Embraces and drives change;
  • Goes the extra mile;
  • Is adventurous, open-minded and creative;
  • Creates fun and a positive team spirit.
  • A valid Green South African ID required.
  • This position is in line with our company employment equity plan.
  • Please note only shortlisted candidates will be contacted.
  • Apply
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