Group Client Delivery Executive
Dimension Data
Johannesburg, South Africa
30d ago

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The role of the Group Client Delivery Executive (GCDE) is targeted at Dimension Data’s Regions and their role is to work in partnership with Dimension Data’s regional and country teams to ensure all client contracts are governed and executed to client requirements.

The role of a Global Client Delivery Executive is to be the day-to-day, senior advocate to a single region representing Dimension Data Group Services teams for Managed Services, Support, Consulting and Technical Services.

What you'll be doing

  • Design and build governance framework and provide ongoing management and leadership across all elements of the relationship construct.
  • Monitor Contract adherence, operational performance for assigned regional clients and assist where required services are delivered by Group Services delivery function including all Support and Managed Services CDO’s.
  • Client Critical Situation Management & escalation point of contact for all BAU services delivered by Group Services delivery function including all Support and Managed Services CDO’s.
  • Trusted Advisor : The GSDE leverages experience and consultative skills to be a trusted advisor to the VP level or higher for their Region and their clients.
  • The region / client will rely on the GSDE to make credible recommendations as well as see to it that those recommendations are correctly implemented.

  • Client Satisfaction Manage the CSAT lifecycle and feedback in Group and assigned regional organisation through various Client Satisfaction initiatives, capture and analyse Client feedback in a globally consistent, systematic manner, identifying common trends and defining tangible improvements for Group Services and regional teams, and acting as a conduit into Regional delivery teams, to ensure execution and governance around close loop and corrective actions.
  • Client Advisory Board (CAB) Form part of the Group and Regional programme teams to roll out, manage and participate in the regional CAB approach to gain deep Client insight, within a small group of key influential Clients, listening to their recommendations, to help us guide our services strategy.
  • Work in conjunction with the Senior Service Delivery Manager to ensure the executive reporting is in place, the required deliverables are being executed upon and appropriate support across functions is leveraged to ensure client satisfaction.
  • Operate as implementation manager for key initiatives to ensure that there is a consistent implementation of the services strategy across regions.
  • Collaborate with peers in other regions to develop and address key themes across the organization and drive to successful resolution.
  • This role may also responsible for employment, training, motivation and evaluation of a team of Client Advocates

    What would make you a good fit for this role?

    Here's what we are looking for in candidates for this job

  • Bachelors Degree required; Masters Degree preferred
  • Consulting experience preferred
  • 12+ yrs experience in portfolio management and technology operational or services management
  • Excellent business awareness and solid analytical skills
  • Excellent business consulting skills
  • Excellent interpersonal and leadership skills
  • Ability to multi-task and prioritize with great attention to detail
  • Proficient in leading team and individual efforts
  • Excellent communication skills and documentation skills
  • Excellent client liaison and facilitation skills
  • Ability to originate new projects with existing clients through understanding of client business needs
  • Execution focussed
  • Ability to work across teams / regions / functions
  • Ability to work in multiple time zones
  • Ability to work with people at all levels of the organization
  • Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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