Senior IT Technician
PNet (Pty) Ltd
Durban North
8d ago

Description

Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and / or calls taken

Provide technical support in terms of hardware, software, systems and administration

Ensure expected service levels and response times are adhered to

Follow the company processes to effectively escalate matters with effective resolutions

Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support

Provide after-hours support on rotation with the team

Key requirements

A minimum of 5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely

A minimum of 5 years’ experience troubleshooting and upgrading desktop / workstation and server hardware

A minimum of 5 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)

Comprehensive knowledge of Windows and Apple operating systems

Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms

Windows Server and SBS operating systems

Microsoft Office 365 and Azure experience

Microsoft Office application suite

Advanced networking routers, access points, switches & firewalls

VPN and WAN setup / support

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