Group Information Services - Centre of Applications and Development - CRM Developer (6 Months Contract)
Deloitte
Johannesburg, Gauteng, South Africa
26d ago

About Deloitte

Deloitte is the largest private professional services network in the world. Our reputation for providing high quality services with integrity has earned us the trust of our clients, and our people.

If you're ready for a career with a dynamic organisation in an environment that fosters professional development and career advancement, you're ready for Deloitte.

With 200,000 people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions and successful fast-growing companies.

In South Africa, Deloitte is one of the leading professional services organisations. We specialise in providing Audit, Tax, Consulting, Risk Advisory and Corporate Finance services.

We serve clients in a variety of industries from financial services, to consumer business, energy, mining and manufacturing, tourism, TMT and the public sector.

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They enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. Our professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-

quality service delivery worldwide.

At Deloitte you have the opportunity to develop your talents and capabilities and be in the driving seat of your career.

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About the Division

Group Information Services (GIS) provides Information Communication Technology services to the Deloitte Southern African firms.

These are based in South Africa, Botswana and Namibia. The Head Office is based in Woodlands with Regional Offices in the following cities :

  • Pretoria
  • Group Information Services has capacity to support the firm in the areas of Enterprise Architecture & Strategy, Information Security, Enterprise Business Services (Applications and Databases), Business Technology Infrastructure (Data and Voice Networks, Server Infrastructure), End User Computing with a Service Desk and a Project Management Office.

    A CRM function maintains and fosters relationships between GIS and the business.

    About the Job

    We are looking for the person who is best able to fulfill the following job requirements

    Overview

    This is a development role involving requirements gathering as well as configuration and development. You will work alongside other CRM developers in our CRM and SharePoint team.

    Providing Dynamics CRM technical support.

    Main Purpose

  • Supporting the implementation of the CRM Dynamics Strategy.
  • Administration of existing Microsoft Dynamics CRM environment.
  • Administration, development and testing of the CRM solutions and websites.
  • Check-in code in source control (TFS) and maintain version control.
  • Custom development to meet business requirements using Visual Studio.
  • Maintenance of existing solutions and code written for CRM.
  • Communicate the capabilities of the CRM platform to the business units through meetings, workshops and presentations.
  • Analysis and design of solutions / implementations.
  • Assist in troubleshooting and resolving problems in the CRM environment with assistance of CRM Specialist Developer.
  • Perform regular health checks on the CRM environment.
  • Assess the capacity requirements of current and future CRM-based solutions and ensure that capacity upgrade initiatives are undertaken to address these requirements.
  • Functional and technical specification documentation of own area of
  • responsibility.
  • Responsible for the 2nd and 3rd level support of the CRM environment.
  • Responsible for the adherence to Statement of Service Agreement (SOSA’s) in terms of assisting users with the application(s) functional
  • calls.
  • Administration and maintenance of user securities and application configuration.
  • Adherence to change control and incident management procedures.
  • Testing of monthly Microsoft patches.
  • After hours and weekends work may be required.
  • Impact

  • Software Development :
  • o Producing high quality code that meets business requirements and is easily maintainable.

  • Application Administration
  • o Microsoft Dynamics CRM and all other web applications hosted by GIS.

    o Any other application that might be added to the Application

    o Housekeeping on all servers for mentioned above.

    o Escalation of unresolved issues to Management.

    o Perform regular system administration maintenance on above mentioned systems.

    o Adherence to all Deloitte Global and Local policies.

    Key performance areas

    1. Self-Management / Transformation / Deloitte Way

  • Manage Personal Development Plan
  • Manage Quality
  • Adherence to Policies and Procedures
  • System Availability
  • Application Functionality and Data Integrity
  • Security Reviews
  • Pro-active Security Monitoring
  • Application Patch Management
  • 4. Operational Management

  • Managing Client Expectations
  • Meeting SOSA Agreement
  • Improve Customer Satisfaction
  • Application Service Recovery
  • Managing Change Control, Incident and SIRT Processes
  • Root Cause Analysis
  • Business Knowledge related to own area
  • Application Maintenance and Development
  • Application Systems Administration
  • Managing Data
  • Adherence to Policies and Procedures
  • About You

    You would need to have the following qualifications :

  • Standard 10 (Grade 12) certificate essential.
  • Microsoft programming competencies essential (ASP.NET / C#).
  • Relevant Microsoft Dynamics CRM 2013.
  • IT Diploma or Degree.
  • Extending Microsoft Dynamics CRM 2013 - MB2-701
  • Microsoft Dynamics CRM Customization and Configuration - MB2-703
  • Microsoft Dynamics CRM 2013 Applications - MB2-700
  • IIS 8.5 or higher.
  • Microsoft Windows Server 2012.
  • SQL Server 2012.
  • HTML5 and Client Side Scripting (JavaScript, AJAX, DHTML, XSL, XSLT, XHTML, JQuery).
  • ASP.NET or C# certification.
  • Stage Deployments (Development, Testing, User Acceptance Testing, Production).
  • Understanding of Microsoft System Development Life Cycle.
  • Visual Studio 2012 or higher.
  • You would need to have the following Experience :

  • 2 3 years’ experience in Microsoft web development technologies.
  • 2 - 3 years’ implementation and management of platform in a multi-server farm installation.
  • 3 years Dynamics CRM 2011 and 2013 development.
  • 2 years Dynamics CRM 2015 development.
  • 2 - 3 years’ experience in SQL server 2012 or higher.
  • 2 -3 years in Application Support.
  • Business Process Management.
  • Database administration.
  • You would need to have the following Technical Competencies :

  • Good understanding of structured programming and database programming.
  • Good understanding of the systems development life cycle
  • Basic Systems and Business Analysis skills
  • Good working knowledge of the Microsoft Back Office environment
  • You would also need to have the following Behavioural Competencies :

  • Take ownership.
  • Ability to meet deadlines.
  • Ability to work under pressure and in a team environment.
  • Attention to detail i.e. accuracy essential for system administration and development work.
  • Good judgment.
  • Good listening skills.
  • Business Requirements are interpreted correctly.
  • Provide alternative solutions to a problem.
  • Basic understanding of Business terminology.
  • Analytical approach to resolve issues.
  • Share knowledge within the team.
  • Innovative.
  • Good understanding of the systems development lifecycle process.
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