Client Executive
Marsh and McLennan Companies
Bloemfontein, FS, ZA
4d ago

Description

MAIN DUTIES AND RESPONSIBILITIES

  • Responsible for service delivery to the client
  • Ensure successful renewal of insurance contracts
  • Preparation of budget for client servicing team and understanding the importance of client profitability
  • Keep abreast with the insurance markets (both local and overseas)
  • Fostering of sound working relationships with other functional business units
  • Familiarity and compliance with all company policies, statutory and regulatory requirements
  • Extensive travelling to service accounts
  • Ensure that technical, claims and service delivery standards are properly implemented for the client in terms of quality management systems
  • Comprehensive knowledge of all standards applicable in respect of the client service delivery function
  • Ensure all products and services available within Marsh Africa are marketed to the client as appropriate
  • Apply for fee negotiation process as applicable
  • Ensure that premiums are collected and properly matched internally.
  • Participation in the National Client Services Forum and representation on various industry forums
  • Assist in developing and mentoring junior staff
  • Qualifications

    QUALIFICATION AND EXPERIENCE REQUIRED

  • Minimum of 5 years’ experience in short term insurance sales and client service delivery function
  • Matric & relevant formal qualification and AIISA (or similar)
  • Must be FAIS compliant
  • Fluent in Afrikaans and English
  • Must have a valid driver’s licence and a car
  • REQUIRED SKILLS & BEHAVIOURAL COMPETENCIES

  • Customer Oriented individual
  • Strong leadership skills
  • Excellent interpersonal skills
  • Planning and organisation skills
  • Good problem solving skills
  • Results driven person
  • Good Presentation skills
  • Excellent negotiation skills
  • Good report writing skills
  • Good verbal and written communication skills.
  • Self-management skills
  • PREFERRED PERSONAL ATTRIBUTES

  • Passionate about customer service
  • Self-Starter
  • People orientated person
  • Self-disciplined
  • Team player
  • This position will be filled in accordance with our employment equity policy

    Client & Customer Services

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