Operations Head B
Home Loans Servicing and Collections Risk Variations
Johannesburg, Gauteng, South Africa
6d ago
  • About us, purpose, experience and qualifications
  • about us

    With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.

    We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future.

    The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.

    If you share our values of being : Helpful Effective Ethical Innovative Accountable and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

    All appointments will be made in line with the Bank’s EE Strategy.


    To actively contribute to the achievement of key business objectives through effectively managing of all operational aspects within a Division.

    experience and qualifications

    Post Graduate 7-8 years related

  • Additional information and responsibilities
  • additional requirements

    There are no additional requirements associated with this vacancy.


    Establish, align and manage target and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.

    Achievement of net profit growth for Business. Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the Business plan and monitor compliance Manage Cost to Income to increase profitability and efficiencies.

    Develop and implement differentiated service models for client segments. Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction.

    Achieve integration of processes in areas of responsibility in collaboration with other area, delivering required service levels by monitor that workflow achieves operational requirements and the overall running costs in relation to productivity ratios, maintaining targeted outputs and financial discipline in respect of Budget, growth strategies.

    Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions.

    Ensure compliance with audit requirements. Drive of operational efficiencies and an ultimate delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis and monitor that workflow achieves operational requirements.

    Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.

    Execute the Business Unit people strategy that nurtures talent and embraces the values, culture and philosophy of entrepreneurship, accountability and innovation in order to meet current and future business needs.

    Hold direct reports accountable for the implementation of Leadership Strategy that drive behaviour towards high performance.

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