Branch Manager- Nomzamo (Strand)
PNet (Pty) Ltd
Nomzamo (Strand)
8d ago

Branch Manager

The purpose of this role is :

  • To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance.
  • To processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.
  • Minimum Requirements & Experience Level :

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diploma / National 1st Degree
  • 2 years experience in a client facing retail sales environment and 2 years experience in people management
  • Relevant commercial degree (i.e. B. Comm).
  • Job Responsibilities :

  • Achieve Business Unit goals by attracting, recruiting, appointing and retaining competent team members.
  • Manage performance of branch staff by implementing performance agreements and ensuring a clear vision.
  • Provide regular performance feedback, including counselling, disciplinary hearings and representing the bank at the CCMA.
  • Ensure a high-performance culture and motivated branch staff. Mentor and coach branch staff on identified performance gaps.
  • Create an environment of teamwork, encouraging staff participation in the decision-making processes.
  • Build capability of branch staff by identifying training and development needs.
  • Create work environment that aligns staff current and desired culture values.
  • Achieve sales growth.
  • Ensure sales targets are met by branch staff. Increase profitability and ensure business strategies / sales campaigns / marketing initiatives are executed.
  • Ensure effective cost management by team leaders and increase branch profitability month-on-month. Monitor branch productivity, improve efficiency and increase revenue.
  • Meet business objectives and increase revenue.
  • Ensure the asset register accurately reflects all the assets in the branch.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Contribute to the achievement of EE and transformation targets. Improve and enhance processes, encouraging staff to generate and communicate ideas.
  • Support the implementation of business strategy and act as a change agent to implement transformation initiatives and projects.
  • Deliver optimum client service by identifying branch capacity needs and requirements.
  • Ensure sound relationships are developed and maintained with stakeholders and clients.
  • Ensure service standards are adhered to and that clients are retained.
  • Build collaborative relationships with stakeholders through interaction at meetings, ceremonies, community events, client education initiatives and by providing client service.
  • Ensure increased client acquisition, satisfied clients and increased revenue.
  • Enhance client experience aligned to the Nedbank brand.
  • Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.
  • Manage the Living Disaster Recovery Planning System (LDRPS). Ensure new and existing staff meet regulatory and legislative requirements.
  • Ensure team leaders enforce internal controls and ensure staff adherence.
  • Ensure staff adhere to data quality standards. Improve processes and systems that will contribute to improved client service delivery.
  • Ensure team leaders monitor the compliance of branch staff to applicable operational and legislative requirements.
  • Provident Fund and Medical Aid.

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