Overall Job Summary Coordinates projects from estimation to completion for assigned client(s). In coordination with Management serves as the main day-
to-day contact on current projects for clients, internal departments, and vendors. Resolves the most complex problems using strong technical knowledge.
Maintains client relationships by ensuring the delivery of high quality services and solutions. May provide direction to other Production colleagues.
Job Responsibilities Client Experience
Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams;
provides timely responses to all inquires (e.g. within one (1) business day).
Attend client meetings as needed; serves as a Subject Matter Expert regarding production processes, capacity, timelines, etc.
Ensures high quality standards in all client deliverables.
Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-
projects, assignment of resources, monitor project progress, and generation the client / project invoice.
Translates client requests and requirements into detailed, and sometimes technical, instructions for production teams.
Partners with the client, Client Growth, and project teams to resolve identified project issues.
Ensures accurate and timely invoices are generated by maintaining correct project details
and supporting evidence, including change orders and rework, throughout the project lifecycle.
Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
Partners with Client Integration and Client Growth to ensure a smooth transition for new
clients; attend pre-integration and planning meetings as needed.
Participates in, and sometimes lead, cross-functional teams to develop and / or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others.
Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business.
Takes ownership of personal actions and outcomes; encourages and empowers others to
do the same.
Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic Imperatives.
Proactively seeks opportunities to increase knowledge, skills and abilities.
Monitors and pursues upward and lateral growth opportunities to enhance expertise and
Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed.
Supports Company’s profitability efforts by focusing and encouraging others on the efficient, accurate and timely coordination of the assigned project activities.
May perform other duties, as needed, to meet the needs of the business.
Qualifications / Requirements Education & Certifications
Secondary School Diploma (e.g. High School) or General Education Degree (GED), or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
College degree (e.g. Bachelor of Arts) in Business Administration, Marketing, or Graphic
Design or other related fields preferred.
Proven managing project coordination teams within a print, pre-press, or graphics manufacturing environment.
Skills & Abilities
Very good knowledge of Schawk’s products, solutions and services a plus.
Very good understanding of the market and business environment that affects the assigned clients.
Very good understanding of effective Pre-media, Print, Photo Studio and / or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends.
Very good understanding of Pre-press, Print production, and / or Graphic Design techniques and processes.
Proficient to advanced in Pre-media and / or Creative Services and solutions.
Very good people, organizational, and analytical skills (including attention to detail).
Very good verbal and written communication skills
Proficient to advanced Computer Software (SW) Skills : Apple Mac equipment and operating systemsOverall Business SW (e.
g. MS-Office Suite)Specific Functional SW (e.g. Abode Design Suite, Acrobat plus QuarkXpress; Project Management Software;
Agile; or others; etc.)
Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team.
Ability to interpret concept and / or brand guidelines through to artwork execution (e.g. digital, photographic, etc.).
Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization.
Ability to build and maintain effective relationships with internal clients and / or external clients (e.g. printers, product manufacturers, service providers, and / or clients).
Ability to work well in a team environment, working autonomously, to handle a heavy workload, to prioritize work, and to meet assigned deadlines
Ability to translate client requests into technical instructions for production.
EEO Statement : Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.
Equal Opportunity Employer Minorities / Women / Veterans / Disabled