Germany Incident Management Engineer
Vodacom
Africa
1d ago

Ascertain sustainable solutions within the framework of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.

  • Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
  • Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International and National Carrier .
  • Solve the Incident within the comply SLA and meet the agreed KPI
  • Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
  • Work on Shift basis 24*7 including weekends and public on rotational basis

  • Basic IP and Voice knowledge / Experience in the area of Routing ,Switching, TCP / IP, DSL and ISDN
  • Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
  • Good Analytical Skills
  • Excellent Customer Orientation and high communication Skills
  • Fluent in German and English (Written and Spoken )- Minimum High B2
  • 0-1 years of experience in Network Technical Experience
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