Germany Incident Management Engineer
8d ago

Ascertain sustainable solutions within the framework of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.

  • Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
  • Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International and National Carrier .
  • Solve the Incident within the comply SLA and meet the agreed KPI
  • Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
  • Work on Shift basis 24*7 including weekends and public on rotational basis

  • Basic IP and Voice knowledge / Experience in the area of Routing ,Switching, TCP / IP, DSL and ISDN
  • Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
  • Good Analytical Skills
  • Excellent Customer Orientation and high communication Skills
  • Fluent in German and English (Written and Spoken )- Minimum High B2
  • 0-1 years of experience in Network Technical Experience
  • Apply
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