Ascertain sustainable solutions within the framework of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.
Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International and National Carrier .
Solve the Incident within the comply SLA and meet the agreed KPI
Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
Work on Shift basis 24*7 including weekends and public on rotational basis
Basic IP and Voice knowledge / Experience in the area of Routing ,Switching, TCP / IP, DSL and ISDN
Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
Good Analytical Skills
Excellent Customer Orientation and high communication Skills
Fluent in German and English (Written and Spoken )- Minimum High B2
0-1 years of experience in Network Technical Experience