Job Description Description
Areyou considering the possibility of running a successful business dedicated tocustomer service and profit where you can also help people achieve their careerambitions?
You can do exactly this as aBranch manager in Absa.
Acareer at Absa promises opportunities and challenges. We have an opportunity for you to be part ofan organisation that is changing the future of banking.
The challenge is todrive change and lead us into the future.
This is Absa :
Absais an employer of choice represented in 12 African countries. The organisation is vibrant, human, smart andcommitted with open communication channels.
We put people at the centre of what we do, therefore our relationshipswith colleagues and clients are not separate activities, but part of the biggerbusiness picture and our drive to become the bank of the future.
It is nocoincidence that our business are inspired and informed by our central purposewhich is helping people achieve their ambitions in the right way’.
What’s in it for the successful candidate?
Challenging work that makes a difference topeople
Clear leadership and an open, values-drivenculture.
Opportunities for learning and personal growth.
The tools, teamwork and support you need todo a great job.
Recognition of your potential and reward foryour contribution.
Assistance to build the career that is rightfor you.
More about the role :
Reportingto the Area Head, the Branch Manager is responsible for leading a specifiedbranch within an Area with regards to customer service and profit.
Delivering on allperformance targets for the allocated branch (end to end accountability acrossscorecard elements)
Manage commercial, sales andservice agenda for the branch by leveraging market understanding and digitalbanking priorities to provide input into target setting and business planningprocesses
Drive Customer Experiencewithin the Branch
Identify opportunities forbusiness growth within the branch, across the area and across channels outsideof the branch network e.
g. self-service channels, external sales
Identify opportunitiesacross business units (product lines) and on identified opportunities
Identify and integrate riskin the branch by managing and integrating the day to day operations andidentifying operational risk issues and opportunities for improvement, actingon these in a timely manner to deliver against key metrics of service,productivity (cost to serve), conduct etc.
Manage effective resource / capacity planning and a multiskilling plan and approach for the branch thatensures a consistent balance between service, delivery and cost to serve
Facilitate collaborationbetween team members and across the customer network to effectively deliver onmarket opportunities presented for multichannel and cross product line growthin the interests of One Absa
Coach sales and serviceteams towards the effective delivery of branch performance and serviceexcellence targets
Create a high performanceculture and high engagement work environment within the branch leveragingroutine and effective coaching for performance techniques
Actively engage customersand community by effectively building networks & network engagementroutines
Itis more important than ever to attract people who have the right skills, valuesand behaviours to take our business forward.
If you comply with the requirements below, this opportunity may be foryou.
Leading and Supervising
Persuading and Influencing
Entrepreneurial &Commercial thinking
Deciding and InitiatingAction
Planning & Organising
Adopting and responding toChange
Educationand Experience required
A minimum of a B Comm Degreeor an equivalent NQF level 6 qualification
FAIS Compliant (Qualificationand Regulatory Examinations passed)
Post Graduate qualificationis preferred
5-8 years' retail bankingexperience that includes management responsibilities, strong team leadership andrisk management
Branch / location managementexperience is preferred
Proficient in MS Office(Word, Excel, PowerPoint and Outlook) and the Internet
No criminal record
Preference will be given toSouth African Citizens and Permanent residents of South Africa with proof ofpermanent resident status
Theappointment will be made in line with the Absa Employment Equity andTransformation strategy.