Studio Manager, Bobbi Brown - Mall of Africa PFSS
THE ESTÉE LAUDER COMPANIES
Johannesburg, South Africa
10d ago

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  • The Estée Lauder Companies Global Jobs

    GLOBAL JOBS

    The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

    Where location What job title, keywords

    The Estee Lauder Companies Studio Manager, Bobbi Brown - Mall of Africa PFSS in Johannesburg, South Africa

    Studio Manager, Bobbi Brown - Mall of Africa PFSS

    Position Summary :

    Drive business through Education, On-counter coaching, Outside Events, On-counter Activities in retail outlets and build brand equity.

    Plan and Coordinate events to ensure increased sales, brand awareness and productivity within the Brand, while maintaining Brand Image.

    Achieve the sales objectives through own effective performance, through exceptional customer service and through the effective management, development and motivation of the team.

    Meet and exceed service and sales goals established by Bobbi Brown by coaching the artists on how to achieve goals by building long-

    term customer relationships.

    Key Roles & Responsibilities :

    Personally demonstrate excellent selling skills, acting as a role model for team members

    Create opportunities to ensure sales targets are met

    Set the example of recruiting new customers by approaching and inviting them for Instant Pretty or Mini Lessons

    Lead the team to providing welcoming, personal, professional service to all customers at all times.

    Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.

    Assist customers with product and services selection and information.

    Perform professional and appropriate makeup applications to achieve the look the customer desires.

    Ensure Call to action is conducted by yourself and team which includes the 3-3-3 follow-up strategy with customers

    Ensure you and your team obtain customer data for CRM system or other client list as required.

    Lead the team to continue to build Customer relationship by booking follow-up appointments

    Give great internal customer service and develop good working relationships with colleagues.

    Rotate the team effectively to provide correct coverage for high sales periods, and ensuring holidays are not taken during key trading periods e.

    g. Xmas, events and the team functions effectively during own absence

    Ensure personal hygiene levels are at high standard

    Submit HR documentation as per HR deadlines

    Record sales daily and accurately by yourself and member of the team

    Check achievement of individual IPT and ARS and identify coaching opportunities to improve

    Ensure each member of the team conducts the required number o lessons per day

    Ensure booking a min of 75% of customers seen back for a follow-up appointment

    Maintain levels of product knowledge high by reviewing team’s knowledge referring to on counter tools i.e Bobbi’s encyclopaedia Seasonal workbooks

    Actively participate in Bobbi Brown training sessions and partnered store mandatory training sessions.

    All customer returns to be handled according to policy

    Ensure display is per merchandising guideline

    Maintain tester units in proper schematic order

    Manage stock and supplies in the correct manner

    Ensure discontinued stock and testers are removed

    Monitor stock levels taking action to ensure stockholding never falls below agreed levels and stock is well balanced in accordance with sales pattern and business mix goals

    Conduct weekly team meetings to communicate to the team aspects of product knowledge, marketing, account and brand goals and other useful, motivational information

    Monitor individual team members’ performance and review progress towards their sales goals with them to ensure retail sales targets are achieved

    Monitor competitor products, activity and results and discuss with the AE ways to take on the competition and build the business

    Ensure the team receive coaching and guidance where needed

    Delegate tasks to the team members ensuring the Counter can run efficiently at all times however still take responsibility and accountability of tasks delegated

    Have monthly 1 on 1 sessions with team to discuss opportunities and highlight successes to build motivation

    Act as a personal role model to team members through own conduct, appearance and selling skills

    Qualifications

    Cosmetic experience preferred.

    1-2 years key holder responsibility in a supervisory role in a service oriented environment

    Ability to work in a fast paced environment.

    Computer literate MS Office

    Make-up Certification

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