RD (Return debit) Client Care Consultant
Oakhurst Insurance Company
George, ZA
16d ago

JOB RELATIONSHIP : Reports to Manager (Phumi Seme)

JOB SUMMARY : . Contacts clients whose debits have returned unpaid and arrange premium re-debit

Responsibilities :

  • Contact all daily allocated RD tasks
  • Complete RD task from contact to resolved state (Client has been re-debited for the unpaid premium)
  • Maintain a daily report on the outcome of allocated RD tasks
  • Maintain a high resolved ratio
  • Maintain a specified contact ratio
  • Maintain company’s client retention objectives
  • Will be required to work until 6pm and Saturdays on an ad hoc basis
  • All training will be provided to successful applicants. Preference will be given to suitably qualified EE candidates.

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