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To analyse the quality of customer campaigns to ensure appropriately executed by ensuring adherence to quality standards and business requirements.
experience and qualifications
Related Degree or Diploma 3 to 4 Years related experience FNB Product Knowledge and the requirements of the different products.
Various banking system knowledge and experience SQL experience would be an advantage
There are no additional requirements associated with this vacancy.
Identify process improvements (Cost Savings or efficiency improvements). Cultivate and manage objective working relationships with a variety of stakeholders like technical, business, project managers and testing analysts in the recommendation of business solutions.
Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
Manage stakeholder activities including loading of campaigns, issuing of MIS & all quality assurance duties. Drive improvement of campaign performance and successes in regard to target market, Quality of data, relevance of offer, customer experience, and customer requirements.
Successfully, track and report on Client Campaigns and initiatives. Facilitate quality delivery across the various teams by monitoring business requirements and the adherence and compliance to quality standards and ensure implementation of identified quality methodologies and improvement initiatives.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements by managing and preparing all Audits, follow up and finalization of all audit exceptions for the business units.
Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
and offer input into market analysis and segmentation. Assist in aligning processes in the business and ensure that this is in line with customers expectations by identifying possible risks in the area and come up with suitable action plans to ensure there are no loop holes in the process.
Manage own development to increase own competencies.