Client Service Consultant D
FNB Consumer Insurance LOCEnds 18 Oct 2018
Gauteng, South Africa
8d ago
  • About us, purpose, experience and qualifications
  • about us

    With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.

    We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future.

    The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.

    If you share our values of being : Helpful Effective Ethical Innovative Accountable and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

    All appointments will be made in line with the Bank’s EE Strategy.

    purpose

    To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.

    Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

    experience and qualifications

    Grade12 or relevant tertiary qualification 2 to 3 Years related experience or qualified by extensive experience.

  • Additional information and responsibilities
  • responsibilities

    Drive significant growth and profitability in the context of cost management Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions Manage existing clients and grow portfolio through making contact and generating leads Manage the growth of active customer Account Base to increase client base Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

    Maximise Business Portfolio cross sell opportunities and strengthen client relationships Contact prospective clients and sell appropriate banking products in order to achieve sales targets.

    Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies Comply with governance in terms of legislative and audit requirements Enter all Qualified leads into the sales pipeline and maintain on a daily basis Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies Provide accurate and reliable sales and service statistics.

    Manage own development to increase own competencies

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