Regional Account Manager
Vodafone Limited
Johannesburg,South Africa
13d ago

Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.

6 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho.

The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent.

Vodafone is the majority shareholder of Vodacom and has a 65% share.

We’re at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts.

We’re immensely proud to be a leader in our field and are 100% committed to continue trailblazing.

  • We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations;
  • work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience.

    We have the below vacancy available in our Organisation :

    The G Band Regional Account Manager role is based within Enterprise Business Unit

    The role of the Regional Account Manager is to manage the regional customer relationship for nominated Vodafone Multinational customer accounts across Vodafone operating companies, affiliates, partners and agreed third parties (OA&P’s).

    Drive profitable revenue contribution and increased market share from the closure of opportunities in integrated product , service, fixed, MPLS and mobile solution offerings.

    The RAM (Regional Account Manager) can act as a NAM (National Account Manager) to some clients in the portfolio and have broader regional strategies (involving a number of OpCos / Partn ers) for other clients.

    In all cases taking the lead and support of GAMs for the nominated VGE accounts across the region.

    Your responsibilities will include :

  • Responsible for the regional account management of 1 + nominated Vodafone Global Enterprise accounts and delivery of profitable, long term business of those accounts to Vodafone
  • Supports the GAM in the delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, ARPU and ARPA.
  • Establishes appropriate relationships with customers and within Vodafone. Lever ages those relationships to ensure maximum financial return from Vodafone customers
  • Works collaboratively to provide direction on the service relationship for nominated accounts
  • Inputs to decisions on new propositions, product mix and services for customers

    Key performance indicators :

  • Commissioned to ensure delivery of a TCV Target in nominated accounts.
  • Size of pipeline
  • Quality C-level relationships
  • The ideal candidate for this role will have :

  • Be able to speak and understand Mandarin
  • Matric (Grade 12 Essential) Relevant 3 year commercial degree / diploma beneficial
  • Proven track record of global accounts / enterprise solution selling (5-10 years) within multi-national companies (in at least one of the following areas communications service provider, technology, financial, pharmaceutical, professional services sectors).
  • P&L experience.
  • Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.
  • International / Regional business appreciation and expertise lived and worked in region countries for large amount of time.
  • Demonstrated success in working in multi-cultural environment and have the ability to act upon cultural differences.
  • Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones.
  • The base location for this role is Midrand

    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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