Customer Service Controller In-house
DB Schenker
Johannesburg, South Africa
9d ago

Your tasks

Contribute to an effective service delivery through the handling, monitoring and control of Air / Ocean Freight shipments from start to finish within required specifications and in accordance with agreed policies and procedures.

  • Coordinate and control Air & Ocean freight shipments from collection to final delivery ensuring all shipments are processed and controlled in accordance internal and external requirements including Customs, attending to plant inspector, Port Health and State Vet releases.
  • MAINTAIN FULL ACCOUNTABILITY FOR SERVICE DELIVERY IN ACCORDANCE WITH CUSTOMER REQUIREMENTS.

  • Arrange forwarding as per client shipping instruction, and liaise with foreign offices to expedite shipments in accordance with agreed SOP’s.
  • Ensure that all shipments are continuously monitored until final delivery or hand-over.

  • Detailed daily reporting as requiered by the customer.
  • Monitor shipment status and coordinate / plan deliveries and collections based on the urgency.
  • Ensure that landed costings are correct and available for every import.
  • Optimise freight processes, performance and data quality through the updating of the Event Control on Procars and ensure a high level of adherence to procedures and assist with the implementation of any improvements as and when required.
  • Proactively interact with clients and Schenker global network and provide visible support and information in response to enquiries and queries pertaining to shipment movement, customs queries, updating and submission of client tracking and status reports and KPI’s whilst ensuring complete and timeous close out hereof.
  • Facilitate a seamless and smooth service delivery by assisting clients with any technical matters and documentary requirements related to Air and Ocean freight.
  • Ensure that all activities in the area of responsibility are compliant with company specific regulations.
  • Requirements

    To be successful in the above role, the incumbent should possess / display the following key skills / attributes :

    NCFF (NQF 3 / 4), FIATA diploma advantageous.

  • Comprehensive knowledge of the forwarding and clearing industry, Incoterms and regulatory requirements both local and international.
  • 5 years’ experience in Air and / or Ocean freight forwarding services.
  • We will also seek evidence of the following characteristics and abilities :

    Freight Forwarding.

  • Client relationships.
  • Service delivery.
  • Communication skills (Proactive, concise and accurate).
  • Collaboration skills.
  • Build value based relationships.
  • Attention to detail.
  • Client orientation.
  • Income, cost and profitability focused.
  • Our offer

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