Dialler Administrator
Status Staffing
Western Cape > CPT - CBD
59d ago

R 23000

Our client, a leading retail brand is keen to employ a Dailler Administrator for their Cape Town, CBD branch. If you are a hands on self -

starter with experience in administering dialler systems, looking to join a dynamic and fast paced credit operations team, apply today.

SALARY : R23 000

EMPLOYMENT TYPE : Permanent

START DATE : Notice dependant

DUTIES :

  • Administering of day to day operations of the dialler
  • Constantly and passionately pursue initiatives, processes and solutions which will further optimize the collections inbound and outbound campaigns
  • Monitor the performance of outbound collections strategies deployed
  • Execute challenger strategies with associated processes and procedures
  • Administer the dialler system to enable execution of the credit risk driven strategies
  • Develop and implement information dashboards to support the monitoring of operational performance of the outbound collection campaigns
  • Manage workflow for collections outbound campaigns
  • Ensure close alignment with credit risk regarding operational execution on campaigns
  • Real time administration and analysis of dialler campaigns
  • Manage first line fault reporting and engagement with ISD on system issues
  • Administer user access and skill assignment
  • Identify trends in agent behaviour and provide feedback to stakeholders
  • Continuously update knowledge documents with any changes or updates in dialler administration
  • At campaign level, provide daily analysis outbound collections performance and KPI Reports
  • Act as backup to the Dialler Operations Specialist after hours and over weekends
  • ALL APPLICANTS MUST HAVE :

  • National Senior Certificate
  • Relevant tertiary qualification advantageous
  • 3 years working experience within a collections environment
  • 1 - 2 years proven experience in administering dialler systems for inbound and outbound campaigns
  • Proven experience in driving performance through enhancements to dialler processes and strategies
  • Excellent computer literacy skills
  • Should you meet all the above pre requisites email your CV today to michelle statusstaffing.com or telephone 021 42 11917 ask for Michelle.

    If you have not been contacted within 2 weeks your CV was not successful and will be retained for future roles.

    Ad Visible Until : 30 June 2018 Ref : HO000314 / MS

    Vacancy Type : Permanent

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