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Customer Support Specialist
Prodigy Finance - Who we are
Prodigy Finance is a platform that enables financing for international postgraduate students at the world’s best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors.
This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-
degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$500 million through the platform to fund over 12,000 students from over 120 countries.
Our team of over 150 (and growing) is already truly global. Our head office is in London with much of the team being based in beautiful Cape Town.
We also have an office in New York plus team members based across Europe and Asia.
We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, AlphaCode, Credit Suisse and Deutsche Bank.
Why this is an amazing opportunity
This role is perfect for an experienced customer service professional who wants to supercharge their career by experiencing first-
hand what it is like to be part of an energetic, extremely fast-growing company.
The sense of impact and reward will be huge. You will help to build a product which makes a very real difference in the world.
Be a part of delivering socially responsible financial services to the masses; make it possible for students from more than 120 countries to obtain the finance to fulfil their dream of studying at the world’s top universities and schools.
We are a small non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately.
You’ll gain as much accountability as you can handle and have a huge influence on scaling the company.
Our team is very international and very sociable; you will interact with the broader business on a regular basis. The position will be based in Cape Town.
One of our goals is to build one of the top FinTech teams and cultures anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential and creating the best working environment possible.
If you want to work somewhere where you're learning from some of the best brains in FinTech, this would be a good fit.
Why join Prodigy Finance
to-day management and build functional expertise
What you will do in the role
Our Customer Success team focuses on the progress of student applications moving through our loan application process, via the Prodigy Finance platform.
We are responsible for ensuring that each applicant moves through the process smoothly and all the necessary details are accurate and on time.
We are looking for a self-starter who is able to support our students.
At certain points in the year, the volume of applications is massive, but our targets on quality and customer service remain uncompromisingly high.
We partner with the best schools in the world, so our customer protocols have to work across all geographies and for all student bodies.
Specific responsibilities are to :
With our rotation policy in place, you will also have an opportunity to work on other major areas of the funnel, from new applications through to final loans disbursed, developing depth of experience while working towards an end-
to-end understanding of how we originate student loans
Transfer your knowledge to team mates both formally and informally
Be a valuable contributor to the operations function. Inject a sense of fun and fulfilment into your team environment
What you need to be great at
Listen well, be biased to action and find solutions
Who we are looking for; track record must haves
Experience that would be nice to have (but we’ll trade off if everything else fits)
The Prodigy Finance fit; attributes which run true in everyone at Team Prodigy
To be an A player at Prodigy Finance, you need to possess in spades - the following attributes :
Innovative + Smart
Be curious enough to want to know more, think out the box, maybe even break the box, show initiative and be smart about it to find implementable, impactful solutions.
International + Accountable
Push yourself to be better every day. Work with others across the world, be resilient, add value and then hold yourself accountable.
Encourage and celebrate each other.
Energetic + Fun
Sense of humour survival. Bring energy and fun. Wear your heart on your sleeve. Work hard and find the time to play. We’re in this together.
Do you want to be our next Customer Support Specialist? Here’s what to do now :
If this sounds exciting and you'd like to have an informal chat, get in touch below and tell us why you want to work at Prodigy Finance.
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