To be responsible for the planning, managing and directing a consultancy practice which provides company technologies, systems and processes to customers to enable them to gain a competitive advantage CONTEXT Take cognisance of industry compliance requirements Be aware of changes in clients operational and medium to long term objectives and ICT requirements Understand the change in the BCX service model to a services on demand model Be aware of and adhere to SLA / OLA requirements Have a conceptual understanding of the Service delivery model The need to be aware of emerging and current technology CUSTOMERS Manager : Networks BCX Competency Centres End Users Divisional Manager ROLES Design Systems Business Process (Re-
Engineering Consultancy Monitor Emerging Technology Conduct Research Technical Authoring VPN Support
EDUCATION Grade 12, NQF Level 4 plus relevant Degree / Honours / Masters, NQF Level 6 / 7 / 8 CCIE (Cisco Certified Internet work Engineer) EXPERIENCE 10-
15 years relevant experience OPERATIONAL REQUIREMENTS Cellular phone Driver's license Motor vehicle It is the employees responsibility to Effectively Manage Telephonic Communication by : Ensuring that a professional, personalised message is recorded on their cell phone and landline Ensuring that the message facility is activated when you are unavailable to take calls Regularly checking for new messages Timeously responding to all messages in order to ensure excellent customer service COMPETENCIES Knowledge and Skills : Be Able To Use MS Excel And Word And Works At An Advance Level To Produce Reports.
Understanding Of Other Operating Systems Sound Knowledge Of MS Operating Systems. Time And Priority Management Understand BCX's And Client Policies And Procedures Understands BCX's Business Ethics And Values Core Competencies : Analytical Thinking Communication Customer Excellence Orientation Feedback Insight Listening Potential Reading Comprehension Teamwork