Client Experience Officer D
FNB Business Growth Chief Operations OfficeEnds 18 Sep 2018
Gauteng, South Africa
12d ago
  • About us, purpose, experience and qualifications
  • about us

    With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.

    We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future.

    The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.

    If you share our values of being : Helpful Effective Ethical Innovative Accountable and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

    All appointments will be made in line with the Bank’s EE Strategy.

    purpose

    To create win-win situations with FNB customers through resolving customer queries and / or complaints in order to retain the relationship

    experience and qualifications

    Grade 12 2 years banking and / or customer interaction experience

  • Additional information and responsibilities
  • additional requirements

    There are no additional requirements associated with this vacancy.

    responsibilities

    Identify opportunities for process improvement that will lead to reduction in cost and rework Provide service support efficiencies in order to ensure retention of clients Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to meet service standards Resolve all customer queries efficiently, and within agreed timelines.

    Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions Comply with governance in terms of legislative and audit requirements Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes.

    Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data Manage own development to increase own competencies

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