This role is responsible for organizing, directing, controlling, planning and managing the operations of a luxury brand retail store.
Duties and Responsibilities :
Management, training, mentoring and development of staff.
Take direct responsibility for the profitability of the store by making sure that the store achieves its target number of sales and that costs are kept within budget allocations.
Manage cash and payment systems in accordance with company policies and procedures.
Reporting turnover results on a daily basis.
Monitor stock levels and place orders, as appropriate.
Communication with retails ops management about stock trends and rotate stock accordingly.
Manage health and safety, security, and emergency systems according to company policy and procedures and relevant legislation.
Manage up-keep and condition of all equipment, fixtures and fabric of shop premises.
Plan and implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
Ensure merchandise is priced correctly.
Coordinate and conduct daily stocktakes.
Implement and oversee security procedures for stock and cash in the store.
Inform staff of new lines of stock, any changes to the prices of stock and manage staff rosters.
Maintain a high level of customer service by making sure that service standards are high and that customer complaints is resolved quickly.
Maintain and constantly grow the store customer database.
Education & Experience Requirements
Essential : Matric
Desirable : Relevant business / retail qualification
Essential : 3+ years relevant sales experience, within a retail environment, and at least 1 year people management experience
R16 000.00 Basic + Commission (If store makes target)