Senior Customer Engineer
Business Connexion (Pty) Ltd
Centurion, ZA
5d ago

Job Description

To provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc while minimising equipment downtime, ensuring client satisfaction, and assisting less experienced field engineers providing on-

the-job training and work direction as well as to be responsible for supporting BCX's client base; demonstrate and install software, train staff and resolves problems CONTEXT Be aware of changes in clients strategic objectives and ICT requirements Take cognisance of ITIL compliance requirements Understand the change in the BCX service model to a services on demand model Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies CUSTOMERS Service Delivery Manager BCX Competency Centres BCX Delivery Team Client Employee / Users Team Leader Supervisor ROLES Manage Configurations Coordinate Computer Operations Install Hardware / Software Manage Projects Test Hardware / Software Support Users Ensure Continuous Business Improvement

Job Requirements

EDUCATION Grade 12, NQF Level 4 plus relevant diploma, NQF level 5 ITIL Foundation certification EXPERIENCE 3 - 5 years experience in an IT environment OPERATIONAL RECQUIREMENTS Cellular phone Driver's license Motor vehicle Ensuring that a professional, personalised message is recorded on their cell phone and landline Ensuring that the message facility is activated when you are unavailable to take calls Regularly checking for new messages Timeously responding to all messages in order to ensure excellent customer service COMPETENCIES Knowledge and skills : Computer And Information Literacy Interpersonal Skills ITIL Framework ITIL Foundation Certification Microsoft Office Product Suite Telephone Etiquette Understands BCX's Business Ethics And Values Core Competencies : Communication Conformity Customer excellence orientation Feedback Listening potential Organising Reading comprehension Tact

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