Our vision is to be recognised as the most valuable supporter of small and medium sized companies by creating freedom for them to succeed.
We provide small and medium sized organisations with a range of easy-to-use business management software and services - from accounting and payroll, to enterprise resource planning, customer relationship management and payments.
Our customers receive continuous advice and support through our global network of local experts to help them solve their business problems, giving them the confidence to achieve their business ambitions.
As a Telesales Advisor, you’ll be responsible for :
Supporting the achievement of team and departmental revenue objectives
Ensuring achievement of revenue targets.
Proactively encouraging growth and development within a defined base of customers
Consistently performing against KPIs and Departmental Standards set
Maximise all cross sell opportunities
Take responsibility for maintaining their own product and procedural knowledge
Provide sales support to both internal and external customers.
Ensure that feedback is relayed to Team Manager should any of the standards or procedures require change due to system or business requirements.
Any other duties as instructed by the Team Manager within the parameters of the role.
To provide accurate pricing and information across the range of products.
Pro-actively and re-actively provide / source technical product advice and guidance to customers (if required).
Ensure that monthly and quarterly sales targets are met
Asses customer’s needs and advise on correct product for their business
Provide management with an accurate sales forecast and status on outstanding pipeline
Provide management with best practice solutions for problems
Accurately completes admin processes required as part of the role
Respond to all incidents logged on the system according to the timelines described in the department policy guidelines
Ensure no incidents in the system escalate
Ensure invoices are processed correctly with the associated proof of payment
Follow-up on outstanding payments on a regular basis
Log leads for other teams in the prescribed manner
Apply the Extraordinary Customer Experience (ECE) values to all areas of the role
Consistently live and be an example of the Sage values