Johannesburg North - MAIN PURPOSE Single point of contact for all enquiries received from English speaking customers. The ability to communicate (speak / write) in French would be advantageous.
performing a variety of internal sales and administrative support functions. Process purchase orders, sales orders, issue delivery notes and ensure that goods are invoiced once POD has been received.
Ensure internal administration is followed through i.e. filing, document control. Maintaining and ensuring support to the external sales representatives.
Ensuring continued support from other internal departments i.e. logistics, commercial & financial, aftersales, warehouse, workshop / factory, group companies.
Must have a clear understanding of regulatory requirements in imports and exports. QUALIFICATIONS & EXPERIENCE Electrical Qualification N1 - N3.
Related supervisory practice with a minimum of 3 years' experience. A minimum of 3 years motor related experience. Automation and Variable Speed Drives experience would be advantageous.
Computer literacy - good general computer knowledge and experience including Windows, MS Word, Excel and SYSPRO. Appreciation of the principals of worksheet cost calculations, and ability to apply these principals.
Ability to respond to the frequent pressures of meeting deadlines when work speed and sustained accuracy is paramount. Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
Must be willing to seek out new methods and principles and be willing to incorporate them into existing practices. A keen sense of urgency and a willingness to learn additional job related skills.
Excellent people, communication, and organizational skills. Ability to provide excellent customer service. Must possess the ability to make independent decisions when circumstances warrant.
Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations.
Valid driver's license. CRM experience will be advantageous. DUTIES AND RESPONSIBILITIES Internal Sales Support and Supervision Managing the internal sales staff daily activities.
commercial terms and conditions. Managing purchase orders, sales orders, and delivery notes and ensuring that goods are invoiced once the P.
O.D has been received. Overseeing all customer requirements relating to orders from quotation to delivery. Assisting external and internal customers with technical and commercial queries.
Keeping internal sales reports up to date. Ensuring that the department filing records (electronic) are kept up to date.
Ensuring that all contractual and delivery commitments are kept. Following up with the Factory and sub-suppliers on out-standing orders.
Liaise and co-ordinate enquiries / tenders with the Group Companies to achieve maximum results for the company. Participate, arrange and manage regular internal sales meetings that would be required during normal business.
Continuously evaluate, assess and implement effective operational systems. Efficiently manage cost effectiveness programs with the intent of saving the company money.
Maximize all efforts to ensure our market position is not only maintained but is continuously increased. Understand the company policies and strategic direction.
This includes knowledge of sales programs, pricing, discounts, customer product support and training programs. Assist with managing the Africa info line.
Facilitate all SHEQ related activities. Facilitate all ISO related activities. Reporting Continuous monitoring of the following reports, Sales order activity report (status 1 & 3).
Backlog report to ensure any open sales orders are fulfilled. Internal sales team activity report in terms of number of quotes, number of invoices, number of credits.
To keep all customer contacts reports up to date and communicate required information to fellow team members including market trends and competitive information.
Sales Administration Process, assist and guide internal sales staff with meeting the customer requirements with regards to the following : Customer price and availability enquiries, check stock (physical count if necessary).
To manage / update customer account details, preparing quotations, capturing sales orders, executing order confirmations, issue dispatch notes, ensuring that goods are invoiced and general management of orders.
To coordinate with accounts receivable, planning, accounts payable, warehouse and marketing communications where necessary.
Liaising with suppliers wrt. Prices i.e. delivery of buy-outs and modifications including responsibility for all associated documentation and follow up until delivery of the buy-out.
Ensuring that all customers' credit facilities are approved and assisting in resolving any payment queries. Issuing of internal workshop instructions for modification orders.
Every effort must be made to provide the product or service required by the customer and alternatives must be offered whenever applicable.
Continuous liaising with external sales and management to maximise group company sales. Goods Returned Preparing and checking all credits and GRN return documents.
Managing and analysing all credit notes for goods returned. Internal Sales Assisting the internal sales staff as and when the workload requires it.
Preparing written quotations, including cost calculations and data sheets. Keeping the quote register up-to-date. Ensuring prompt submission of quotations to customers and follow up independently or in liaison with responsible sales engineer.
Ensuring that the quotation filling system is kept up-to-date. Regular telephonic quote follow up. Training Internal Staff Develop a high degree of personal communication skills (i.
e. listening skills, handling objections, empathy and effective presentation skills). Keeping the staff morale and energy on a productive level.
Other Benefits : medical, pension fund