ASSISTANT LODGE MANAGER
Farm Manager SA
Madikwe Area, South Africa
2d ago
source : Job Placements

MINIMUM REQUIREMENTS

  • Diploma / Degree in hotel management or related field
  • International experience would be advantageous
  • 5 years work experience in hospitality industry
  • 2-5 years of experience as an Assistant Lodge Manager
  • Excellent computer skills
  • Excellent attention to detail
  • Own Vehicle and drivers licence
  • DUTIES AND RESPONSIBILITIES

  • Guest relations / experiences
  • o Meet and greet guests and check in process including indemnity forms

    o Ensure check in process is done

    o Development of detailed guest programmes and experiences together with GMs (in lodge and bush)

    o Guest relations and hosting

    o Children activity programmes and implementation thereof (in conjunction with GM)

  • Lodge Admin
  • o Lodge supplies ordered (food, drink, housekeeping, maintenance stocks, operations)

    o Lodge processes, schedules and monitoring thereof

    o Month end management (in conjunction with / absence of GMs)

    o Management of GRVs, purchase orders and invoicing on Panstrat

    o Management of stock takes and month end

  • HR & Admin
  • o Planning and management of staff rosters and leave schedule

    o Associated process and responsibilities (attendance register)

    o Staff training and development

    o Lodge processes, schedules and monitoring thereof

    o Staff disciplinary procedures support to GMs

    o Month-end management (in conjunction with / absence of GM)

    o Management of GRVs, purchase orders and invoicing

    o Management of stock takes and month end

    o Assistance management of salaries, provident fund, medical aid

    o Updating all staff files and maintaining these

  • Reservations
  • o Reservation support and relief

    o Management of check-ins and check-out

  • Front of House
  • o Day-to-day management of FOH team

    o Design of guest experiences in lodge and bush (utilising all venues)

    o Day-to-day staffing of FOH as per guest requirements

    o Identifying training requirements

    o Management of bar, selections and menus

    o Table and food presentation

  • Housekeeping
  • o Team management, allocation of duties and assessments

    o Monitoring and training of staff

    o Management of daily linen, laundry

    o Replenishment planning

  • Lodge security
  • o Management of lodge security team

    o Scheduling security duties and responsibilities

    o Development and enforcement of lodge security systems

  • Marketing and sales
  • o Collating photographs and stories for social media sharing

    o Hosting and selling the Lodge to travel and tour agents / operators

    o Remain abreast of industry trends, global and local and monitoring of competitors

    ONLY short-listed candidates will be contacted

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