Our client in the manufacturing industry based in Johannesburg is currently looking to employ a Customer Service Representative.
This is a 12 month Fixed-Term contract - renewal option after 12 months.
Main purpose of the position :
The incumbent is required to oversee the functions of : receiving and capturing orders, check that the pricing, quantity and slitting pattern is correct.
The incumbent is also required to maintain good relationships with all customers to grow the business and promote new products.
The incumbent’s job purpose is not limited to the above mentioned.
Responsibilities : SALES TARGETS :
SALES TARGETS :
Compile an order in-take report and submit to the CSR Manager on a daily basis
Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required.
CUSTOMER CENTRICITY :
Liaise with the operations and dispatch staff to ensure that customer requirements are met
Resolve product / service queries by clarifying customer complaints and logging them on a daily basis
Update customer price lists when price changes occur
Ensure that internal staff have all the relevant information so that invoicing can be done timeously
Manage incoming calls and ensure that all customer demands are met
Direct customer queries to the relevant party
Check the inventory on hand on a daily basis based on customer forecast
Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department
Recommend potential products and services to customers
Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
ORDER PROCESSING :
Load customer orders on the system to create a sales order
Create a job card based on the sales order
Ensure that all orders are accurately created and timeously distributed to the production department
Request the time frame from the Production Supervisor regarding urgent orders
Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines
Liaise with the Finance department regarding customers that are on hold
Send correspondence to the Finance Department regarding customers accounts that are suspended
Provide customers feedback in terms of urgent orders as well as materials that are out of stock
Participate and assist with stock take as required
Skills / Competencies :
Sound Telephonic skills
Customer liaison skills
Good Listening skills
Excellent verbal and written communication skills
Analytical problem solving skills
Multi-tasking and able to work under pressure
Attention to detail
Building customer loyalty
Contributing to success
Experience in handling exports queries, documentation and coordination with internal and external agencies.
Experience working with customer support.
Sound knowledge and working experience on Microsoft Excel (intermediate level).
Qualifications / Experience :
At least 3 years experience within the same environment.
Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.