Job Summary : To take full accountability for delivering project tasks and assignments within deadlines and to clients’ requirements across one of the two technology tiers (category management, mobility).
This could include creating, supporting and / or customising solutions for client.Key Responsibilities and Deliverables : Delivery of quality software solutions that deliver value Research new innovations and solutionsCoordinate and interface with functional design, quality assurance, developers, other product teams, and senior management to ensure needs are met and managedManage to ensure delivery of technical designs, unit test plans, and high quality codeDetermine the system requirements as per the specification or client needsDesign the appropriate system modelLiaise with the client to ensure the suitability of the model in meeting their needsDevelop the appropriate software using the relevant development tools (coding)Test the system for stability, speed and spec complianceImplement roll-outAchievement of project tasks and assignmentsEngage with various client departments and project managers to manage specific processes within the software development life-cycle (for example, functional specification, construction, quality assurance, implementation and reporting)Understand functional and technical documentation needs of customers and research technology solutions to meet those needsMaintain open communication with customer representatives and cross-functional teams and ensure content meets requirementsProvide expertise for technical product documentation projects and support and assist in documentation designLiaise with the client to coordinate the roll-outWrite user manuals and provide training for usersEffective client supportEnsure systems up-timeMonitor customer support casesAssist and provide support to resolve problemsDeploy proper Help Line protocol and escalation for problem solutionMonitor adherence to SLAsEffective Team Leadership Take ownership and responsibility for you designated Application / Applications.
Ensure you have all of the relevant business and technical knowledge for the product.Deliver support in regards to product knowledge to the rest of the team and clients where needed in regards to your relevant application.
Assist with project costing and timelines where neededMonitor projects relating to your designated product in the following regardsEnsure functional specification documents meet all of the client requirementsEnsure the development is on track and that projects are delivered as per deadlinesEnsure clients are always informed of projects updates and statusKey Competencies Systemic thinking Teamwork and collaboration Critical thinking Agility Performance & results driven Conceptual thinking Resilience & stress management Service Excellence Analysis & problem solving Industry and business awareness Quality and detail excellence Communication Relevant degree or diploma (BSC or B.
Comm Informatics preferable) Relevant technical diplomas / certifications (e.g. C# / Angular / SQL Server / MySQL / Azure)6 years+ experience in programming and software implementationBasic experience working with POSTMAN or relevant API toolKey Responsibilities and Deliverables : Delivery of quality software solutions that deliver value Achievement of project tasks and assignmentsEffective client supportEffective Team LeadershipKey Competencies : Systemic thinking Teamwork and collaboration Critical thinking Agility Performance & results driven Conceptual thinking Resilience & stress management Service Excellence Analysis & problem solving Industry and business awareness Quality and detail excellence Communication