My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.
Responsibilities : Day-to-day management of support calls First, Second and Third Line support Actively investigate methods of reducing support calls Actively manage team delivery and adherence to SLA Create standard operating procesdures for all activities of the help desk Manage and coach team members Team Management, including performance management and skills management Client service Ensuring SLA's are met Prioritise urgent calls Assign and manage calls to technicians Proactive managament of technical issues Handling escalations and ensuring client satisfaction Characteristics : Team Player Coach Process Champion Customer Champion Consultant Risk Mitigator Solutioner Knowledge Manager Capacity Creator Relationship builder Change Leader Strategiser Experience : 4 - 8 years in discipline Skills : Indepth knowledge of the Windows Operating System and application stack This includes, Outlook, Office, Active Directory and Filserver.
Basic understanding on networking, windows servres and VPN. Postive attitude, Problem Solver, Strong leadership skills and Driver.
Microsoft stack of application. Apple advantagious Qualifications : Matric Relevant tertiary qualifications (Advantageous) MCSE (Essential) A+ (Essential)