Food and Beverage Floor Manager
Sun International Management Limited
Maslow Sandton
6d ago

Job Purpose

Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service in the casino operations), with specific regard to :

  • achieving profitability in specific outlets,
  • improving of standards of operation,
  • maximizing customer satisfaction,
  • facilities and product maintenance and enhancement,
  • duty management shifts
  • ensuring all F&B operational efforts on the casino floor achieve the F&B strategy and objectives
  • Grade 12
  • Hotel School Diploma or equivalent National Qualification in food and beverage service
  • Experience :

  • 5-6 years in the food and beverage industry of which at least 3 years experience in a supervisory role within the food and beverage operation
  • Demonstrated Intermediate Computer Literacy Skills
  • Skills and Knowledge

    Work conditions and special requirements

  • Ability to work shifts that meet operational requirements
  • Mobility and ability to move around as per job requirements (including with the use of aids)
  • Vision, hearing (including with the use of aids), speaking and literacy
  • F&B Costing
  • Product Development
  • Team Planning
  • F&B Operations Management
  • Business Acumen
  • Innovation and continuous improvement
  • Managing risk
  • Customer service orientation
  • Leadership
  • Developing Others
  • Key Performance Areas :

  • F&B Strategy Implementation-Understand the F&B strategy and align the development of objectives for the various outlets
  • Product Enhancement-Collaborate with the F&B Manager to complete a competitor analysis of food and beverage on the property including pricing comparisons and Motivate new product enhancements
  • Shift management-Put in place staff scheduling and duty allocations to ensure coverage.
  • F&B Standards & Governance-Monitor F&B standards and processes whilst aligning practices with new legislative compliance around health, hygiene, safety and the environment.
  • Reporting-Consolidate monthly Financial results and trends for specific outlets in preparation of the financial report including : Salary forecast vs actuals, Absenteeism, Productivity, Sales targets Labor brokers
  • People Management and Development-Lead and motivate employees and promote positive working relationships, direction and support.
  • Financial Management-Participate in the preparation of budget forecasts & controls and consolidate Capex requirements for specific outlets.
  • Theoretical COS per outlet for F&B respectively

  • Customer Relationship Management-Provide input into the development of a CVP in line with the unit strategy and guest feedback
  • Stakeholder relationship management-Maintain regular communication with all relevant stakeholders with regards to progress, issues, changes.
  • Equity :

    Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No.

    55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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