Overview : Responsible for the academic auditing process.
Key Performance Areas and Indicators : Auditing processSupporting all audit schedules and project plansPreparing supporting documentation Securing a date from the SetasMeeting all SETA requirements and deadlines pre & post site visitData correlation and action per project to the queries departmentSample testing data to ensure accurate and completeFeedback to business on audit findings and solutions to process engineer for improvementEvaluation of the complete training processes and adherence to QMSEnsuring all accreditations, assessor / moderator scopes are valid and currentMonitoring and evaluation and action plans on a quarterly basis.
Communication with all departments to ensure success of auditCustomer Services : Building sustainable relationships of trust through open and interactive communication.
Keeping records of customer interactions and filing documents.Academic Process : Administrative duties Responsible for ensuring projects are executed as per academic process and there is no deviation thereof.
Data capturing Query Resolution : Responsible for the timely and effective resolution of all types of queries relating to the project, raised by both internal staff.
Responsible for the escalation of appropriate issues / problems to the Programme Manager in a timely manner ensuring effective and prompt resolution in the interests of providing a responsive and professional relationship with our business partners.
Effectively gather information from relevant departments to reach a consensus and propose a solution on all investigations.