Kathu - A leading Global Systems Integrator and Managed Services provider is looking for a Support Specialist to investigate and resolve technical problems.
Responsibilities : Investigation and resolution of technical problems, assisting with fault finding and break / fix function and new installations.
Assists in monitoring and logging the actual service provided, compared to that required by service level agreements. Assists with receiving and handling requests for service, following agreed procedures.
Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records. Following agreed procedures, performs simple installations, replaces consumable items, checks correct working of installations, and documents and reports on work done.
Assist Technicians with testing installations and assist with fixing performance issues of installed software, escalating problems where applicable.
Provide support and maintain a log and / or list of all the required repairs. Remain current with developments in the hardware and software technologies.
Carries out routine server and network maintenance tasks. Assist with ensuring that standards and protocols are adhered to including ensuring the functionality of and updating virus software.
Minimum Requirements (non-negotiable) : A+ N+ MCSA ACE MCSE Working towards obtaining industry (technology and product) certifications 1-year work experience relevant to specific field in a related environment Client engagement and service experience