Claims Consultant/Processing Consultant
Moving Heads Personnel
Sandton, Gauteng, ZA
6d ago
source : JobVine

Processing Consultant / ClaimsSandtonR13 000 pmProcessing division reporting to Processing Manager who is accountable for our Group Risk administration functions.

Be knowledgeable with the use of the CRM system Familiar with compliance processes and procedures in insurance industry Self-administration and self-monitoring of workflow items according to agreed SLA per process To update the pipeline tracker or any other systems / database on a regular basis to ensure up to date with client accounts Assist with enhancing processes and activities Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in Dealing with queries through to resolution, internally or externally Adhere to all quality standards set per process for the processed that you participate in Ensure that processes are completed within the required SLA Identifying and reporting on service failures and errors Provide clients with the organisations service and product information when required Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in Ensuring that all correspondences are professional and in line with standards and protocols of the organisation Adherence to the processing areas processes and activity work instructions Adherence to organisations compliance processes and policies Punctual follow up and feedback on clients queries Skills MS Office and PC literate Numeracy Accuracy typing skills Excellent verbal and written communication skills Analytical mind and above average problem solving techniques Your Qualifications and experience Grade 12 / matric with Maths literacy NFS achievement level 3 Degree or be studying towards a degree or diploma Beneficial : NQF level 5 accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry) Min of 2 years experience in group risk administration industry / Life Insurance / Claims

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