Retention Consultant (Call Centre)
Randburg, South Africa, Gauteng, ZA
4d ago

Overview :

The incumbent will be stationed within a professional outbound and inbound call centre environment that renders financial intermediary and advisory services to clients by providing various quotations that best suits clients' needs for vehicle and household content insurance.

The successful hire will be expected to generate leads by cold calling vehicle dealerships and stands (vehicle salesmen, F&I Managers, etc.

generate quotations with the various insurance companies, provide the client with suitable financial advice and realize sales targets.

Duties and responsibilities :

  • Retain client who opts to cancel their policies
  • Reinstate canceled policies
  • Return Debits
  • Policy reviews
  • Realize Quality Assurance Targets
  • Requirements :

  • Must have experience working at a short term insurance brokerage (car & household content)
  • Must have experience with retentions or sales environment
  • Knowledge of multiple insurance products
  • Must pass Regulatory Examination for Representatives
  • Full FAIS accreditation
  • Well-groomed with excellent verbal communication skills
  • Must display an intense passion for sales and marketing
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