Junior 1st Line Helpdesk Support (JB943)
Kontak Recruitment
Johannesburg, Gauteng, ZA
2d ago
source : Careers24
  • Junior 1st Line Helpdesk Support (JB943)Location* : Northriding, Johannesburg *Salary* : R8 - 10 000 CTC (No benefits)This small IT company provides end to end solutions in connectivity, IT services, print solutions and CCTV.
  • They offer their clients a full suite of support structured to so they only have to have 3rd party support from one supplier.

    When it comes to staff they are invested in providing employees with targeted training to expand their skillset for career growth within the company, this has ensured they maintain high staff retention.

    The environment is very team orientated, with Management having an open door policy and staff working together to achieve the goal of providing their clients with a dedicated and reliable service provided by friendly and solution driven individuals. *Duties* :

  • Logging and prioritisation of service requests and incidents
  • 1st line investigation, diagnosis and resolution
  • Escalate incidents / service requests to 2nd and 3rd level support
  • Ensure user satisfaction at all times through communication of incident status, closure and change notifications
  • Liaise with service providers to ensure client resolution
  • Ensure the CMS is up to date at all times
  • Assist with hardware support, repair and configurations *Minimum
  • Requirements :

  • Relevant experience
  • History of learning to expand skills within the IT environment
  • Highly organised
  • Customer centric
  • Problem solver
  • Willingness to learn
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