Hydepark *Purpose of Role : * Process Specialist is responsible for defining, analysing and documenting business processes spanning across various departments in regards to onboarding managing and servicing clients.
The key objectives are to define new processes to support the take-on of new clients and to document and improve efficiency and effectiveness of existing processes.
The individual must therefore have experience in process analysis, design and mapping and monitoring as well as business analysis and customer engagement experience.*
Grade 12 with Bachelors degree related to Information Systems, Project, Service and / or Process Management · 5+ years experience in client service operations or related business and process analysis · Experience in Process Engineering in a service managements environment / consulting experience · Experience with SDLC with regards to client requirements and specifications · Process mapping and documentation experience, with relevant tooling experience · Business analysis experience in mapping customer requirements and user specifications · Lean Six Sigma or equivalent experience *Technical and Behavioural Competencies : * Working knowledge of : · Process analysis and mapping · Understanding of client data and integration · Understanding of credit collections lifecycle · Experience with collections systems : CAS / E4 / Vision / CACS / Sharefile / QMS · Tallyman / DM9 / Nadir · Ms Office (Word, Excel & PowerPoint) · Six Sigma certification preferred · Analytical minded · Stress tolerance and many more *Key Responsibilities : * Process design, analysis, documentation and optimisation · Interfacing with clients to define requirements and needs · Understanding of client take on processes and design of processes for servicing client · Obtaining and co-ordination of all interdepartmental (stakeholder) input in respect of process and departmental dependencies with setting up or changing processes.
Custodian of process flow documents and client specification · Development of SLA for new clients and OLSs between departments for new services · Regular review and analysis of process efficacies and adjusting processes accordingly where needed · Supporting business units in mapping and optimising processes across client lifecycle · Working with IT to develop new solutions and services to support clients · Final sign off on change requests as well as post implementation sign off on process changes implemented Please submit your CV with photo and kindly let me know what you are / were earning please?