Business Analyst (Mid Senior)
Newlands, Cape Town
A company in the asset management and investment field is looking for a new Business Analyst to assist them to realise their goal of becoming South Africa's top investment administrator.
With a principle-centered approach, the organisation hopes to foster an entrepreneurial spirit.
Passion, team spirit, eagerness to give new ideas, willingness to go the additional mile, drive and resolve to succeed, adaptability, and accountability are all required to be successful here.
From the start, you'll feel supported in this team-oriented environment. The people in the organisation care about the success of their co-workers and the company as a whole.
They encourage fresh ideas and innovation, and believe that the individual successes of each employee is critical to the success of the company.
Purpose of the job
The Business Analyst (BA) will be responsible for defining specifications for process and system enhancements, production support items and normal SDLC BA responsibilities, including systems testing.
The role includes a component of production support.
Root-cause analysis and resolution of production support issues within agreed service level agreement (SLA)
Requirements definition for process and system enhancements, Business as Usual (BAU) changes and production support items
Being involved in system’s testing of both fixes and enhancements
Improving structures and processes within which the Client Solutions team operates
At least 3 years’ experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration / investments / asset management / financial markets
Good understanding of the end-to-end administration processes
Experience in process improvements and process definition
At least 5 years of formal business and process analysis experience
Proven track record of driving and implementing improvements
Software testing (as part of the BA competency)
Relevant tertiary qualification
Business analysis qualification (Diploma or higher)
Proven analytical and critical thinking skills
Experience in the full range of business analysis competencies (BABOK)
Keen attention to detail, passionate about exceptional client services
Proactive, self-managed, a sense of urgency and outcomes-driven
Positive and professional, with excellent communication and stakeholder management skills
Experience of full Microsoft Office suite, including Advanced Excel and Visio or equivalent
Desirable (but not required) :
Experience in onboarding or implementing new clients or products and services would be a huge plus
Experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration