Field Service Engineer (Serum Work Area)
F. Hoffmann-La Roche Ltd
Johannesburg Midrand ,South Africa,
9d ago

Roche Diagnostics in Midrand is seeking a Field Services Engineer to carry out diagnostic instrument post-sales technical support activities including but not limited to : Installation, de-

installation, routine maintenance, emergency repair visits, modification and upgrades in accordance with manufacturer specification, governing guidelines, department objectives & Key Performance Indicators (KPIs), policies or procedures.

The role will entail :

  • Completing relevant administration within set timelines to effect T&E cost centre activities, including electronic field (case) service reports, expense reports and boot / car stock (spare parts) reconciliations against monthly reports.
  • Adherence to Client Service Level agreement deliverables & department planning and activities roster.
  • Maintaining high levels of customer engagement throughout visits with regular updates and feedback to customers.
  • Supporting Applications Specialists with customer training on the technical aspects of instruments and supporting business areas with relevant instrument knowledge and specifications as well as providing cross-
  • team technical assistance and support.

  • Prior to scheduled visits, plan for required boot / car stock (materials and equipment) and complete relevant warehouse requisition documentation timeously.
  • Ensuring adherence to relevant instrument's manufacturing standards for maintenance, installation and upgrading plans according to customer needs.
  • Addressing any challenges within scope of authority and within relevant customer service level agreements, department policies and budgetary guidelines.
  • Escalating complex instrument technical queries, challenges or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.
  • Ad hoc duties as requested.
  • You, as an ideal candidate, will have the following skills, experience and education :

  • Required Qualification : National Diploma in Electrical Engineering or Mechanical Engineering or Biomedical Technology or equivalent (NQF Level 6).
  • Required Experience : At least 2 years’ experience in technical support services, mainly in the medical diagnostic industry.
  • Additional Requirements : The successful candidate needs to be in possession of a valid drivers license and have a valid passport (within 3 months of employment)
  • Roche is an equal opportunity employer.

    Customer Support, Customer Support >

    Technical & Application Support

  • Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases.
  • The company has operated in South Africa since 1947.The local office of Roche Diagnostics is based in Midrand, Johannesburg and it has offices throughout Southern Africa and Sub-

    Sahara Africa. We employ over 180 employees in our Diagnostics division.

    Roche is an equal opportunity employer.

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