Franchise Development Manager
PCSES
Boksburg, Gauteng, ZA
5d ago
source : JobVine

Franchise Development ManagerArea : BoksburgPackage : R54000 p / m plus benefitsQualifications and Experience : 1.

Minimum four-year degree Sales aptitudeMarketing and analytical aptitudeFinancial / Business Management aptitude2.

  • Managerial know-how : Organizational skills to include planning, project management, and facilitationUnderstand and utilize all appropriate corporate resourcesProfessional experience : (7+ years) Sales Management (ASM, RSM) or Sales Planning - experience in dealing with a range of customers;
  • understanding of the differences among customers / channels and how interacts with themMarketing Intelligence (Business Intelligence Manager or Analyst) - experience in dealing with external market information;
  • understanding of what market information is availableCommercial knowledge all distribution channels (consumer products)Sales Program Development / Pricing experienceDuties : New Business Development : Expansion of the member base footprint by way of;
  • New ApplicationsIdentify new sites for potential stores or existing retailers with the profile and potential required to convert to a storeNew Store Development and OperationsApproval of siteCheck that Financials are viable.

    Credit vetting is done & approved by relevant Department HeadsStore Development team has provided store layout & quotations accepted by member & as per corporate identityOn site visits to ensure compliance for product merchandising, layout, signage, corporate identityMarketing : opening promotion deals and competitionsTraining of staff : Operational guidelines e.g.

  • cash-flow analysis; stock control & shrinkage; goods receiving & despatch; cash up procedures & banking; debtors & creditors;
  • GP on product ranges & sales targets; Stock takes : monthly & cycle countsSales ManagementMaintained personal regular contact through monthly pre-planned branch visits to Members by establishing a cost effective Call CycleVisit the members customers with the members sales staff, promoting House Brands and receiving valuable market feedbackTraining : stock control, sales analysis, promotions, merchandising, expense control, customer care, sales training, product knowledge, etc.

    Attendance of customer evenings, promotional events and regional meetings, in order to enforce and enhance the relationship between the company and the member and to ensure commitmentReceive and review sales related data from member e.g.

  • store turnover, GP%, purchases, etc.Monitor and review product / purchase mix to ensure product group performance is optimizedNegotiate annual purchase target with Store Owner and monitor year to date achievementSales Strategy for improvement of sales per quarterEstablish annual training planEstablish annual promotion planMonitor customer performance on a monthly basis by respective product group, by sales value;
  • gross profit and unit sales.Establish annual business plan per customer.

    Update and review all aspects of this agreed business plan with National Franchise Manager, on an on-going basis.Provide customers with latest sales statistical information.

    Store Operating StandardsEnsure implementation & best practise of operational and service standardsCustomer ServiceMonitor number of complaints received by call centre on a monthly basis, per store.

    Handle difficult customer or store complaints & resolve itManagement to management relationship building via : Maintain good working relationships with store management and team membersConsultation on business development opportunities i.e.

    market potential in the area Establish annual purchase target per member in accordance with departmental sales objectives.

    Establish annual business plan & quarterly reviews thereof.

    Market Intelligence : Assist and advise buyers with feedback from the market placeAt all times be informed of competitor pricing and promotionsMarketing Support, National Promotions, Store Openings & Awareness Campaigns : Co-ordinate & Implement Brand Awareness Campaigns (product, price and support) Obtain and supply stores with updated sales catalogues / literature where necessary.

    Ensure participation and full support on all National Promotions and Store OpeningsPromotion of Value Added ServicesBrand Image and Presentation : Apply disciplined application of official branding policies in all in-store and / or promotional advertisingCustomer ServiceMonitor number of complaints received by call centre on a monthly basis, per store.

    Handle difficult customer or store complaints & resolve itManagement to management relationship building via : Maintain good working relationships with store management and team membersConsultation on business development opportunities i.e.

    market potential in the area Establish annual purchase target per member in accordance with departmental sales objectives.

    Establish annual business plan & quarterly reviews thereof.

    Red Flag issues & remedial actionCommunication & Reporting : Concise written records of important agreements with Members, e.g.

    Member Agreements, meeting minutes, etc.Compilation of all store visits and monthly reports as well as any other reports which may be required from management or stores from time to time

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