A reputable automotive company in Johannesburg North is looking for an Aftersales Project manager to deliver on the various projects in the Aftersales environment and support implementation of an After Sales Strategy with a strong focus on Digital projects and Business Analytics to achieve increased Customer experience and loyalty with an overall objective of increased service market share, Parts & Accessories turnover and Dealer workshop profitability KEY RESPONSIBILITIES : -
Implementation of the After Sales Strategy to achieve increased customer experience and loyalty, increased service market share, increased Parts & Accessories turnover, and workshop profitability -
Implementation and sustainability of Digital projects and Business Analytics in line with the After Sales Strategy to drive workshop profitability.
Provide regular and accurate reports (including project forecasting) to stakeholders so that they have the information they need to review the progress of their project / s.
Implementing projects and initiatives to improve Dealer Profitability, optimize the business and improve workshop productivity and efficiencies -
Leading, managing and developing reporting staff by the setting of work related objectives, appraising performance and behaviour and where necessary, initiating / providing specialist training to maximize the potential of individuals within the section to maintain high levels of productivity and motivation.
A recognised 3-year National diploma or Bachelor's degree in Engineering / Project Management / Business Management / Digital Project Management -
Financial Business Acumen would be beneficial - Have 5 years supervisory automotive Aftersales experience. - Independent after-
market (automotive) experience essential. - Have experience in managing digital projects - Must be familiar with Dealer After Sales operating procedures and Business Management Practices -
A proven understanding of the automotive Parts and Accessories business - An understanding of parts pricing structures and the impact of pricing adjustments on gross profits and service market share -
Exhibit strong business analytics skills - Exhibit strategic thinking skills and demonstrate strong project management skills -
Effective communication skills â€" ability to communicate / present across all levels - Must be able to build rapport with Dealers and Customers alike -
Must exhibit strong leadership values and people management skills - Must be innovative, resourceful, action oriented, analytically minded and be able to work independently