Customer Success Account ManagerRandburgR60000 CTC per month
Customer Success Manager
Division : Account Management
Reports to :
Head of Vertical, Car Division
Main Purpose of Role
My Client is looking for a very talented Customer Success Manager who will be responsible for building and maintaining long-term and trusting relationships with their clients.
Their clients are all top-tier businesses with large budgets and huge potential for growth.
The successful candidate will be responsible for managing a portfolio of assigned clients, they will develop and grow business from existing clients and actively seek new growth opportunities within their client base.
Operate as the lead point of contact for all matters specific to their client base. They will oversee customer account management, including negotiating contracts and agreements, client relationship management, and maximizing long-term profit.
They believe in providing their clients with the best service possible and as such ensuring that their clients are happy and well looked after.
It’s a key objective of the role.
Required Qualification and Experience
Must have 5 7 years’ experience working as an Account Manager or similar
Must have completed Matric and a 3-year BCom related qualification
Must have 2 3 years car insurance experience
It would be advantageous for the candidate to possess experience in :
B2C sales and marketing
Performance marketing
Call center lead management
Role requirements
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Prepare regular reports of progress and forecasts of campaigns to all stakeholders and report internally on account status
Monitor lead volumes, lead quality and overall campaign performance.
Promote the product, upsell services and products within the brand image by promoting value creation whilst delivering an optimal customer experience
Maintain a detailed understanding of our offering and services, assist customers with questions and suggest the best products for their needs
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Regular monitoring of client call center performance, i.e., must be able to perform regular call assessments and run incentives with client call centres to boost productivity skills
Skills Required
Strong verbal and written communication skills
Excellent interpersonal skills
Financial / Commercial understanding of financial metrics including profit and loss
Good understanding of excel
Relationship Management and experience managing Projects
Demonstrable ability to communicate, present and influence key stakeholders at all levels of the business 
