The Snr Manager will be responsible for working with the Head Admin to provide strategic direction and input re. The Claims function of SEB in line with client needs and working closely with the Executives and IT to implement and drive strategic changes.
To manage a large team of client services administrators for a portfolio of funds. Lead the team and manage workflow.
The Senior Manager will have the responsibility of overseeing and managing all claim related functions relative to various funds.
S / he will lead the teams and manage workflows. The duties include providing quality administration to Trustees, members, employers and intermediaries of Participating Employers, Client Services Support team and external service providers.
The Senior Manager is responsible for ensuring that the client services agreements, client service level agreement and regulatory obligations are honored.
The Senior Manager will be responsible for attending client and trustees meeting and is also required to work closely with all internal serving teams to ensure excellent service delivery.
The Senior Manager reports to the Head of Admin.
Responsible for managing all the related claims administration functions
Responsible for initiation and roll-out of strategic initiatives and ensuring the highest service levels to clients
Ensuring adherence to legislation and client expectations
People Management : Training and empowerment of staff, Staff retention and recruitment, Succession planning, Recruit and train personnel and allocate responsibilities and office space
Assess staff performance and provide mentoring and guidance to ensure maximum efficiency
Ensure claims functions operate within budget
Ensure required reporting to internal and external stakeholders
Ensure maintenance of client relationships
Responsible for the management of both strategic and operational projects related to the area E.g. Planning for backlog / legacy work
Ensure business systems are utilized optimally and effectively
Maintaining interdivisional communication and relationships
Managing the team to ensure compliance of set timelines and standards as defined in SLA with specific reference but not limited to following business events :
All claim type activity (Everest)
Claim event communication
Full administration function on Funds (Everest)
Insured benefits with reference to premiums and claims (Everest)
Take full responsibility for the planning and coordination of the administrative procedures and systems and devise ways to streamline processes
Ensure the smooth and adequate flow of information within the team to facilitate other business operations
Manage team deadlines
Applying the rules, policies, legislation and administration procedures of the relevant Funds in accordance with the company’s standards, policies and relevant service level agreements
Work closely with the CRM to ensure effective, timeous and accurate reporting to the clients
Prepare and present exemplary consolidated reports on all Claim administration matters
RECORD KEEPING AND FILING
Ensure all documentation relating to funds are saved in the member profile on the system by the administration teams
Ensure appropriate notes are recorded in the member profile on the system by the administration teams
Ensure teams comply with the full fund administration system filing
Ensure teams prepare, analyses and present ad hoc reports as and when requested
Ensure teams prepare, analyses and present an accurate report for Trustees meetings
Have the ability to report at Trustee meetings
Ensure teams attend to queries or inquiries by members within the required timelines
Provide assistance to Employers or service providers where necessary
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervision
Abide by audit findings as directed
Build and maintain supportive relationships both internally and externally
Build and maintain positive relationships with all clients and service providers
Build and maintain supportive relationships with teams internally
Ensure that all communication sent internally and externally is dealt with professionally
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties.
Meet production standards in terms of quantity and quality.
Manage work outflow timeously
Innovative and Team Player
Self-starter and ability to work independent
Liaison with the Fund representatives or service providers to facilitate the resolution of complaints
Actively participating and be actively involved in the strategic management of the office
Be sufficiently familiar with organizational development and change management processes to
have a positive impact on the management of a team
Maintain strong relationships with stakeholders and relevant Authorities
The minimum requirements and preferred attributes for the position are :
Relevant BCom or Bachelor’s degree
15 years’ experience in Financial Services
10 years in Senior Managerial positions
Employee Benefit Administration experience
Employee Benefit Accounting experience
Higher Certificate in Business Studies / Retirement Funds
Communication (Written and Verbal)
English (Business writing and email etiquette)
Stakeholder management (CRM)
Industry knowledge and experience
Accuracy and attention to detail
Judgement and Decision Making
Working under pressure And Deadline driven
Organizational skills / Planning and prioritizing
Cross team collaboration
Management of time
Relevant BCom, or Bachelor’s Degree, MBA Preferable
10 years’ experience in a similar position
Excellent command of English
5years experience in the Retirement Fund industry / Employee Benefits
Ability to work independently and as a team member
Excellent communication skills (verbal & written)
The incumbent may not hold a criminal record
Ensure adherence to all organizational objectives
Devote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.
Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.
Any other duties as determined by the business needs and to participate in all organizational events as required.