INTERMEDIATE APPLICATION SUPPORT SPECIALIST (CUSTOMER AND FINANCIAL SERVICES)Cape TownTo plan, manage and support tactical IT projects and perform all support activities within the specified wholesaler area.
To plan and manage all activities within the area of technology and within his / her responsibilityTo ensure timely and effective communication with the project team, the project stakeholders, and the business support usersTo effectively manage the day-to-day IT operations within the specified wholesaler areaTo efficiently manage vendor relationships and deliverables within the specified IT environment Qualifications : IT related Degree / DiplomaA+ and / or MCSE Experience : 5 years’ experience within an IT support team essential5 years’ experience in a Retail / Wholesale industry / Financial Services desirable Job objectives : To plan and handle application support activities within the Customer and Financial Services applications areaInvestigate and analyse problems in order to establish the root cause.
Establish and assign the solution to the root cause.Planning and handling changes within the specified environment development and configuration.
Handling software releases and deployments.Co-ordinate activities across multiple functional lines.Provide back-up to relevant team members and leads.
Assign and co-ordinate tasks for the Financial Services support area.To ensure timely and effective communication with the team, the stakeholders, and the business support users (e.
g., Service Desk)Liaise with team members and team managers.Maintain regular communication with users in the specified area.
Communicate to Customer and Financial Services team members (internal and external), branch personnel, IT operations and other departments at all levels.
To ensure effective day to day IT operations within the specified areaMonitor and follow-up assigned service desk callsIdentify and resolve support call trendsHandle relevant support issuesUser Support in the specified areaTrain and Support 1st and 2nd level Service Desk support Knowledge & Skills : 5 years Skilled in information and communication technologyChange managementRemedy software knowledgeExposure to vendor managementExposure to Project ManagementKnowledge of SDLCProblem solving skillsInterpersonal skillsCommunication skillsMS Office suiteMS SQL