Customer Service Agent
Fempower
Rustenburg, North West, ZA
6d ago
source : Latest Jobs

An appropriate three year tertiary qualification (at least 360 credits) with 18 months proven experience in processing life insurance / employee benefits or client relationship management / client care preferably in Telecommunication or ICT environment OR A Grade 12 Certificate / Senior Certificate (Matric) with three years proven experience in processing life insurance / employee benefits or client relationship management / client care preferably in Telecommunication or ICT environment Knowledge of Employee Benefits Proficiency in English is essential KPAs : Handle all face to face enquiries received effectively Respond to emails, web queries, posted queries / courier services, faxes within allocated time frame Provide / request feedback to various clients and stakeholders Effective and efficient administration of documents received

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