Manager Branch
9d ago

Job Description Description

Key responsibilities

Take complete ownership of and accountability for the branch as a stand-alone business

Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise

Understand and implement local market strategies to maximise opportunities and business profitability. Use market intelligence to meet and exceed the market needs.

Compile and communicate an effective action plan for the branch which is understood and actioned by all staff

Distribute revenue targets and develop the means of achieving them by deploying local tactics to meet business expectations, by product and by individual

Monitor performance metrics

Lead performance dialogues with branch team

Lead problem solving with branch team on how to improve sales performance

Take ownership of annual sales plan

Lead and take ownership of campaign objectives and specificities

Take part in sales activities and promote a culture of sales proactivity

Provide clear direction to branch staff on the business objectives, translating and prioritising these into business performance measures at branch and individual level

Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings

Identify opportunities for branch team to grow the business based on local market opportunities

Live the Values through visible demonstration of required behaviours

Ensure that the branch achieves Absa’s transformation objectives e.g. Financial Services Charter (FSC), Code of Good Practice (CoGP) and Black Economic Empowerment (BEE)

Own the customer experience within the branch and instil a culture where customer complaints are resolved at first point of contact

Help people achieve their ambitions in the right way by demonstrating customer focused behaviour through the purpose and values of the organisation

Drive customer focused behaviour in the branch by role modelling great customer service

Mitigate and manage risk, frauds and losses in the branch by ensuring policies and procedures are consistently applied and embedded

Be the local face of Absa by being visible and available in the branch and the community

Develop the external market and community profile needed to maximise local marketing opportunities

Link community initiatives to both business opportunities and colleague events

Promote community agenda within the branch


Deciding and initiating action

Relating and networking

Persuading and influencing

Planning and organising

Entrepreneurial and commercial thinking

Delivering results and meeting customer expectations

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