Assistant Manager
Intelligent Placement
Capetown, South Africa
7h ago

Behavioural Competency

  • Previous experience in Management in the hotel industry, preferably 5 Star
  • Excellent customer / client services experience
  • A stable track record
  • Able to work shifts, (including weekends and public holidays)
  • Able to communicate effectively, both verbally and in writing
  • High levels of motivation and enthusiasm
  • Duties include the following, but not limited to :

  • Manage and coordinate guest relations to provide the highest standard of service
  • Reporting into the General Manager
  • Take complete ownership of the hotel
  • Managing of staff which includes housekeeping, waitrons, security, kitchen (staff compliment of 13)
  • Check in and out of guests, book restaurants, tours, transfers, taxis etc
  • Help plan itineraries for guests
  • Check that rooms are 100 %
  • Breakfasts run smoothly and assist
  • To report and where possible take action for any guest or client complaint or compliments
  • Assist with group arrivals
  • Assist with site inspections when required
  • Effective communication with all relevant departments or guests with regards to special requests either via email, telephonically or fax
  • Human Resources Management
  • Staff training and control
  • Laws, Regulations and Policies
  • Security, Health and Safety
  • Requirements :

  • Grade 12 or equivalent
  • Diploma in Hospitality Management
  • Exceptional attention to detail
  • Clear communication skill must speak English fluently
  • Ability to use, MS Word and Excel skills
  • Is fully conversant with the hotel reservation system (Hotelier)
  • Able to work shifts, (including weekends and public holidays)
  • Salary : Negotiable

    Application Process :

    Vacancy Reference : CPT002876 Closing Date : 15 February 2020

    Please apply directly on our website : Please upload your CV here >

    If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful.

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