Branch Manager - Pinetown
Focus
Pinetown, KwaZulu-Natal, ZA
2d ago
source : Careers24

Krugerbets (Pty) Ltd has an exciting opportunity available for a Branch Manager to be based in (Stipulate Branch and Region).

This role is to manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services and compliance.

Minimum Requirements : Computer literate. Knowledgeable in terms of the betting types. 2 3 years experience in a Managerial / Supervisory role.

Valid drivers licence. Responsibilities : Branch Growth To manage the achievement of targets and branch growth in accordance with operational procedures.

Retain existing customers grow new customer base. Generate a branch business plan in consultation with the area manager and implement accordingly to drive these growth targets.

Work closely with the marketing team and promoters in support of growth initiatives. Competitor Analysis Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors.

Strive to be viewed as the Market Leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management Manage branch cost and budget to ensure maximum profitability - manage monthly expenses.

Cash management within the branch according to defined processes / procedures and minimize risks, theft / fraud. Ensure adherence to credit card administration & EFT policies where applicable.

Manage branch stock control to ensure that there is sufficient supply (although not over / under). Ensure that a stock taking is done weekly and account for stock shortages.

Manage all security aspects in the branch. Branch Appearance Ensure that the branch is always neat and tidy according to Hollywoodbets standards.

Ensure that the facilities are well maintained and in working condition. Branch Reporting Ensure that daily newsflashes provide a high-level overview of the operations for the day.

Ensure weekly / monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk / compliance issues.

Customer Experience Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.

Build strong relationships with regular customers / punters. Always create a customer centric culture within the branch and drive the philosophy of service with a smile.

Compliance Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements.

Compliance and adherence to company's internal control policy, compliance to the Code of Ethics and escalate fraudulent activities.

Ensure that there is always a registered FICA Officer on site during operating hours and compliance posters are displayed.

Ensure compliance with Covid regulations. Communication Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.

Ensure that the correct lines of communication are followed at all times and that that timeous feedback is provided to support office when information is requested.

Work closely with the Regional Manager / Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters.

Provide solutions for challenges faced within the branch. Ensure timeous submission of daily, weekly, monthly reports. People Management Manage branch team members in terms of HR policy and recruitment in conjunction with the Area Manager.

On the job training and development. (Identify areas of development and coordinate training interventions), leave management, performance management, labour relations (Disciplinary actions / poor performance), retention and recognition.

Manage team member rosters / schedules taking into account busy periods, events and operational requirements. If the branch has LPMs, responsible for management of team thereof.

If the branch has F&B facilities / RD facilities / support office teams / training facilities, ensure a close working relationship with these divisions.

Responsible for the maintenance / facility management of the entire building / branch. Actively promote the Hollywoodbets values.

Live the values and lead as an example to the team. Must be available 24 / 7 in case of emergencies. Skills and competencies : Good communication and Interpersonal skills.

Impressive planning, organizational and time management skills. Good business acumen and high ethical work standards. Ability to multitask and show initiative at all times.

Ability to work under pressure and still produce good quality results timeously. Excellent presentation and reporting skills.

Please note that only applicants who meet the stipulated minimum requirements will be considered. Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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