LexisConvey Support Consultant
RELX Group plc
ZA-ZAF-WC-Cape Town
3d ago

We are looking for an experienced ConveyancingSecretary with technical knowledge to join our Head Office Support team,located in Rondebosch.

Our company has been the leader in the development ofinnovative solutions for property professionals. As a Support Consultant youwill be given the opportunity to exceed client expectations by providingoutstanding support on our products.

Responsibilities

  • Keepingup to date with and being familiar with all products supported by the CustomerSupport Consultant including changes (updates), before it is rolled out toclients
  • Acquireand maintain current knowledge of relevant products and support policies inorder to provide technically accurate solutions to customers
  • Dealingdirectly with clients in a friendly, helpful and efficient manner(telephonically, via email and live chat)
  • Owningthe request until it’s resolved to the client’s satisfaction
  • Followingup on outstanding tasks and tickets
  • Assistingfellow team members where possible
  • Escalatingsupport calls by defined criteria or situation
  • DesiredSkills and Expertise

  • Minimumof 5 years’ experience of Conveyancing (not negotiable)
  • Minimumof 5 years’ experience working on Lexis Convey (not negotiable)
  • Excellentcommunication skills in both English and Afrikaans (not negotiable)
  • Extremelyresourceful
  • Senseof urgency
  • Friendlyand helpful disposition
  • Excellenttelephone manner
  • Ableto use initiative and problem solve
  • Methodicaland good time management skills
  • Ableto work under pressure
  • Abilityto impart knowledge
  • Quicklearner and open to learning new skills
  • Apply
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