Store Manager
Clicks
Lephalale, Limpopo, ZA
5d ago
source : Latest Jobs

Job Objectives :

  • To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
  • To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
  • To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
  • To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
  • To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
  • To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
  • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  • Knowledge :

  • Sound understanding and application of financial management principles
  • Strong retail / FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of Customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of competency based interviewing
  • Skills :

  • Sound managerial skills
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Strong financial acumen
  • Competencies : Essential :

  • Leading and Supervising
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations
  • Desirable :

  • Entrepreneurial and Commercial Thinking
  • Deciding and Initiating Action
  • Working with people
  • Analysing
  • Coping with Pressures and Setbacks
  • Minimum requirements Experience :

  • Minimum 5 years’ experience in a store management role within a retail / FMCG store operations environment with an annual turnover of at least R50 million
  • Extensive people management experience of a large and diverse workforce
  • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
  • Education :

  • Essential : Grade 12 (Maths 50% and English 50%)
  • Essential : B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form