Implementation Specialist
3d ago

See yourself being part of a large, transformational change? This could be the role for you!

Who we are

At IRESS, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.

From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

IRESS is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

The role

The Implementation Specialist is the subject matter expert in a specific solution, product and business area. With a wealth of product experience and knowledge, equips fellow team members with on the job training and best practices.

Ensuring desirable outcomes for all client implementations, delivered on time and within scope. Influences client solutions designs to produce holistic, simple and relevant solutions that meets clients expectations.

What you will be doing

Implement and configure Iress products / functionality to match business requirements and in line with business standards / practices.

Escalation point for complicated implementation / support related queries.

Establish best practices of production implementations through detailed and clear documentation. Providing guidance through mentoring to fellow colleagues.

Strong engagement and collaboration with internal stakeholders and teams.

Drive change management at clients to ensure full adoption, utilisation and maximum value of Iress Products.

Thoroughly document of each solution and hand over / provide training to client support teams / relevant stakeholders.

Clear and consistent communications / feedback with stakeholders by means of prescribed processes and tools.

Time management and prioritisation of tasks to maximise productivity.

Increase product / market knowledge applicable to role. Willingness to share knowledge and experience.

Attention to details and being risk averse when making any change in a production environment.

Provide post-implementation support and troubleshooting.

All hands on deck approach to severity 1 or 2 incidents.

What you will need

IT or Engineering Qualification

Industry specific certifications

Knowledge of software development process, system architect and methods of deployment

Windows Server and Microsoft SQL or similar tools

Ability to write simple programs to integrate with application programming interfaces

Subject Matter Expert in assigned product Suite

Familiarity with API's such as Web Services, SWIFT, MSMQ

Understanding of FIX protocol

Database Administration Knowledge and experience (SQL / Basic Querying, backup, restore)

Subject Matter Expert in assigned product Suite

IT Proficiency in TCP, IP and Ports, Netstat, Telnet, ping, Trace Processor, Wireshark

Investment Management background

Why work with us

  • Competitive remuneration
  • Global opportunities
  • State-of-the-art offices
  • Casual dress, flexible work policy
  • Access to learning and development programs
  • Young, diverse workforce
  • 3 days’ leave per year for charity initiatives
  • Global 36-hour hackathon
  • Pause areas, Table tennis, Games room, Showers, Friday afternoon drinks
  • Close access to shopping centers
  • Active Sports & Social and CSR events
  • Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
  • Full time

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