Lead Chemical Engineer

Honeywell

Midrand, GAUTENG, South Africa

6d ago

Join a team recognized for leadership, innovation and diversity

Lead Chemical Engineer

This position will play a key and integral role in managing service, technical support and developing customer relationships with UOP's customers, while working in close coordination with the Account Manager, Customer Success and Service Organizations.

Responsibilities

Establish strong customer relationships through frequent direct contact and service delivery that helps to maintain and grow value for both our customers and UOP

Become knowledgeable about the customers' refinery configuration, their operating goals and strategies, and how UOP products and services fit or could fit into these,

Ensure successful service delivery to existing customers and deliver on contractual obligations

Manage the troubleshooting efforts for the assigned customers with the help of UOP's Technical Service Departments as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction.

Support unit start-ups and catalyst reloads : discuss timelines, work scope and UOP involvement with customer to agree plans for UOP site-support.

Become the Trusted Advisor for the customers and be the customers’ gateway into UOP, providing the background and context needed to allow UOP to deliver the high value solutions

Grow UOP Service revenue by prospecting, promoting and winning Service Offerings for your assigned customers.

Work in tandem with Account Manager and Business to maintain a detailed account plan

Work closely with other functions in UOP to deliver and grow UOP revenue utilizing UOP's full portfolio of Integrated Solutions including products and service offerings.

Identify opportunities for customer value creation by developing business leads for all parts of UOP.

Develop broad-based technical and economics knowledge of the Refining and Petrochemical business and the local market issues for assigned customer sites.

Qualifications and Experience

Minimum of 8 years’ experience in the refining and petrochemicals industries

Ability to travel up to 50% annually to both domestic and international sites

BSc degree in Chemical Engineering preferred

Significant prior experience in two or more UOP Process technologies is highly preferred

Strong verbal and written communication skills

Solid comprehensive problem-solving skills

Strong mechanical aptitude and troubleshooting skills

Ability to work well independently and in a team environment

Ability to learn the facets of UOP business to help team identify opportunities at early stages

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